ENWW Troubleshooting the HP Jetdirect Print Server 190
Procedure 2: Printing an HP Jetdirect
Configuration Page
The HP Jetdirect configuration page is an important
troubleshooting tool. The information on this page reveals the
status of your network and the HP Jetdirect print server. The
ability to print a configuration page provides an indication that
the printer is operating correctly. See Chapter 9
for information
on the HP Jetdirect configuration page.
Note For a TCP/IP network, the Jetdirect configuration
page can also be viewed from a browser by accessing
the Jetdirect embedded Web server. See Chapter 4
for more information.
Check the following items if the configuration page does not print.
1. Did you perform the correct steps on the printer to print the
configuration page?
The steps required to print a configuration page vary between
different printers and print servers. See the documentation
supplied with your print server.
For EIO print servers, a Jetdirect page typically prints along
with the printer configuration page. Use the printer control
panel menus.
For external print servers, press the Test button on the print
server.
2. Is there a print job in process?
You cannot print an HP Jetdirect configuration page to the
printer while a print job is in process. Wait until the print job is
complete, then print the configuration page.
3. Does an error message appear on the printer control panel
display?
■ See Procedure 3 in this section for a list of network-related
error messages and corrective actions.
■ See your printer documentation for a complete list of control
panel messages and corrective actions.
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