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HP HDD - User Manual

HP HDD
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HDD Troubleshooting Guide Page 1 of 48
HP HARD DISK DRIVE
TROUBLESHOOTING GUIDE
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HP HDD Specifications

General IconGeneral
BrandHP
InterfaceSATA
RPM7200 RPM
Form Factor3.5 inch
Cache64MB, 128MB
Transfer Rate6 Gb/s
Power ConsumptionVaries by model
Operating Temperature5°C to 55°C
Non-Operating Temperature-40°C to 70°C
Warranty1 year, 3 year, 5 year
CategoryStorage
CapacityVaries from 500GB to 20TB

Summary

Drive Self Test (DST)

Introduction to Drive Self Test

Provides background information on the Drive Self Test and its purpose.

Tools and Diagnostics: Drive Self Test

Details the Drive Self Test (DST) and its capabilities as a diagnostic tool.

Benefits of Drive Self Test

Outlines the advantages and key features of using the Drive Self Test.

Running the Drive Self Test

Run DST from System BIOS

Instructions for launching the Drive Self Test using the system BIOS.

Run DST from HP Instant Support Website

Guide to performing Drive Self Test using HP's online support portal.

Run DST from HP Insight Diagnostics Offline Edition

Steps for executing the Drive Self Test using HP's offline diagnostic software.

Hard Disk Drive Troubleshooting Flow Charts

FLOW CHART 1: Short Drive Self Test

A flowchart for troubleshooting using the short Drive Self Test.

FLOW CHART 2: HDD Error & OS Not Booting (with Video)

Troubleshooting flow for HDD errors when the OS fails to boot but video is present.

FLOW CHART 3: No OS Boot & HDD Clicking Noise

Flowchart for diagnosing issues when the OS does not boot and the HDD makes clicking sounds.

FLOW CHART 5: Operating System Will Not Boot

Flowchart for addressing situations where the operating system fails to boot.

FLOW CHART 9: Blue Screens

Troubleshooting guide for system blue screens suspected to be HDD related.

Operating System and CMOS Help

How to do a System Restore

Step-by-step guide for performing a System Restore in Windows XP.

How to Re-install the Operating System

Instructions for reinstalling the operating system on HP computers.

How to Clear and Reset CMOS on Desktop Computers

Procedure for clearing and resetting the CMOS settings on desktop computers.

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