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HP HPE StoreOnce 5100 Series

HP HPE StoreOnce 5100 Series
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Maintenance and Service Guide for
HPE StoreOnce 3100, 3500 Series
and 5100 Systems
Abstract
This is the Maintenance and Service guide for the HP StoreOnce 3100, 3520, 3540 and 5100 Systems. These products are
single node StoreOnce Systems, running StoreOnce software version 3.14.0 or later. All tasks described in this guide require
an Administrator logon.
Part Number: BB913-90903
Published: December 2015
Edition: 1

Table of Contents

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HP HPE StoreOnce 5100 Series Specifications

General IconGeneral
ModelHPE StoreOnce 5100 Series
ProcessorIntel Xeon
Power SupplyRedundant power supplies
ManagementHPE StoreOnce Management Console
ReplicationYes
MemoryUp to 96 GB
Network Interfaces10GbE, 1GbE
Supported ProtocolsCIFS, NFS, VTL, OST

Summary

Finding Part Numbers for Replacement Parts

General Precautions and Safety Guidelines

Component Replacement Guidelines

Provides guidelines for safely removing and installing components.

Safety Precautions

General safety instructions to prevent injury and equipment damage.

Preventing Electrostatic Discharge

Steps to prevent damage from static electricity during handling.

Equipment Symbols

Explains symbols indicating potentially hazardous conditions.

Identifying Problems

POST Messages and Troubleshooting

Information on POST messages and hardware-related troubleshooting.

Using the StoreOnce GUI to Identify a Problem

How to use the GUI for troubleshooting, including viewing logs and hardware status.

Using the StoreOnce CLI to Identify a Problem

How to use CLI commands for hardware troubleshooting and status checks.

Using LEDs to Diagnose Problems

Server Front Panel LEDs

Details front panel LEDs for 3100, 3500, and 5100 systems.

Disk Drive LEDs

Explains disk drive LEDs, including status and activity indicators.

Power OnOff, Firmware Upgrades and Other Processes

Upgrading BIOS or Hardware Firmware Components

Steps for updating BIOS and hardware firmware.

Running a System Self Test

How to run the system confidence check for diagnostics.

Replacing the Systems Motherboard

After Replacing the Motherboard-BIOS and iLO Configuration

Steps for configuring BIOS and iLO after motherboard replacement.

Replacing the p1224 RAID Controller and Components

Identifying a RAID Controller Failure

How to identify RAID controller failures through logs and GUI.

Replacement Procedure

General procedure for replacing RAID components.

Disk Replacement

Ordering the Correct Replacement Disk for a Failed Disk

How to identify and order the correct replacement disk.

Replacing a Hot-Plug Hard Disk

Step-by-step guide to replacing a hot-plug hard disk.

If Multiple Disks Fail and a RAIDset is Broken

Procedure for rebuilding storage after multiple disk failures.

The QR ISO Image

Download Quick Restore ISO Image

Instructions to download the Quick Restore ISO image.

Create a Bootable QR USB Stick

Steps to create a bootable USB drive with the QR ISO.

Boot the Appliance and Install the StoreOnce Software

Steps to boot and install software using the QR ISO.

Performing a Configuration Restore

How to restore appliance configuration from a file.

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