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HP HPE StoreOnce 3100 Series User Manual

HP HPE StoreOnce 3100 Series
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Maintenance and Service Guide for
HPE StoreOnce 3100, 3500 Series
and 5100 Systems
Abstract
This is the Maintenance and Service guide for the HP StoreOnce 3100, 3520, 3540 and 5100 Systems. These products are
single node StoreOnce Systems, running StoreOnce software version 3.14.0 or later. All tasks described in this guide require
an Administrator logon.
Part Number: BB913-90903
Published: December 2015
Edition: 1

Table of Contents

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HP HPE StoreOnce 3100 Series Specifications

General IconGeneral
BrandHP
ModelHPE StoreOnce 3100 Series
CategoryStorage
LanguageEnglish

Summary

Finding Part Numbers for Replacement Parts

HPE StoreOnce 3100 System Components

Lists spare part numbers for the HPE StoreOnce 3100 System.

HPE StoreOnce 3500 Series Components

Lists spare part numbers for HPE StoreOnce 3500 Series models.

HPE StoreOnce 5100 System Components

Lists spare part numbers for the HPE StoreOnce 5100 System.

HPE StoreOnce 5100 System Capacity Upgrade Kit Components

Lists spare part numbers for the 5100 system capacity upgrade kit.

Optional Hardware Components

Lists part numbers for optional hardware cards and transceivers.

General Precautions and Safety Guidelines

Tools, Component Replacement, and Safety Guidelines

Covers essential tools, replacement guidelines, and general safety precautions.

Preventing Electrostatic Discharge

Details precautions to prevent damage from static electricity.

Equipment Symbols and Hazard Warnings

Explains symbols indicating potential hazards and warnings on equipment.

Identifying and Troubleshooting Problems

POST Messages and Troubleshooting

Explains how to use POST messages for hardware troubleshooting.

Identifying Issues via StoreOnce GUI

Guides users on identifying issues using the GUI, including events and logs.

Identifying Issues via StoreOnce CLI

Explains how to use CLI commands to diagnose hardware issues.

Front Panel LED Diagnostics

Details how to interpret front panel LEDs for system diagnostics.

Rear Panel LED Diagnostics

Explains the behavior of rear panel LEDs for diagnostics.

Storage Enclosure LED Diagnostics

Describes LEDs specific to storage enclosures in HPE StoreOnce 5100 System.

Power, Fan, and I/O Module LED Diagnostics

Details LEDs for power supplies, fans, and I/O modules.

Power, Firmware, and System Processes

Power On/Off Requirements

Outlines prerequisites and procedures for powering systems on and off.

Upgrading BIOS and Hardware Firmware

Provides instructions for updating system BIOS and hardware firmware.

Upgrading StoreOnce Software

Details the process for checking and installing StoreOnce software updates.

Running System Self-Tests

Explains how to perform system self-tests using the CLI.

HPresetpassword Account Usage

Describes how to use the HPresetpassword account for password recovery.

Replacing the System Motherboard

Pre-Replacement iLO4 License and Configuration Checks

Covers checking iLO4 licenses and component configuration before motherboard replacement.

Motherboard Part Numbers and System Maintenance Switch

Identifies motherboard spares part number and system maintenance switch.

DIMM Slot Locations

Shows DIMM slot locations for various HPE StoreOnce models.

Post-Replacement BIOS and iLO Configuration

Guides on configuring BIOS and iLO after motherboard replacement.

Warranty Serial Number Updates

Explains the process for rewriting warranty serial numbers into BIOS.

Replacing RAID Controller and Components

p1224 RAID Controller and Component Part Numbers

Lists part numbers for the p1224 RAID controller, SuperCapacitor, and SAS expander.

Internal SAS Cabling Procedures

Illustrates internal SAS cabling for different models.

Identifying and Replacing RAID Components

Covers identifying RAID controller failures and replacing RAID components.

Disk Replacement Procedures

RAID Configuration and Disk Management

Explains RAID configurations and the importance of prompt disk replacement.

Hot Spare Disk and LED Behavior

Details hot spare disk functionality and LED indicators on the HPE StoreOnce 5100.

Ordering Correct Replacement Disks

Guides on identifying and ordering the correct replacement disks for failed drives.

Replacing Hot-Plug Hard Disks

Provides step-by-step instructions for replacing hot-plug hard drives.

Handling Multiple Disk Failures and RAIDset Corruption

Explains rebuilding storage after multiple disk failures and RAIDset breakage.

Replacing Optional Hardware

Optional Hardware Error Messages

Details error messages related to optional hardware and licensing issues.

Replacing Optional Hardware Cards and Fiber Channel Considerations

Covers replacing optional cards and considerations for Fiber Channel.

Removing and Replacing SFPs

Provides instructions for removing and replacing Fibre Channel or 10GbE SFPs.

HPE StoreOnce 5100 Capacity Upgrade Expansion Shelves

Removing and Replacing I/O Modules

Step-by-step guide for removing and replacing I/O modules in expansion shelves.

Removing and Replacing Power Supply Modules

Instructions for removing and replacing power supply modules in expansion shelves.

Removing and Replacing Fan Modules

Details the procedure for removing and replacing fan modules.

Replacing the Fan Control Card

Explains how to replace the fan control card, requiring enclosure removal.

Removing and Replacing Power Distribution Board

Covers the procedure for removing and replacing the power distribution board.

Removing and Replacing Enclosure Backplane

Steps for removing and replacing the enclosure backplane.

Removing and Replacing an Enclosure

Provides instructions for safely removing and reinstalling an enclosure.

QR ISO Image and Software Installation

Downloading the Quick Restore ISO Image

Guides on obtaining the ISO image for product software installation.

Creating a Bootable QR USB Stick

Instructions for creating a bootable USB drive for Quick Restore.

Deleting Storage Before Quick Restore

Explains the necessity of deleting storage before running Quick Restore.

Booting and Installing StoreOnce Software

Covers the process of booting the appliance and installing the software.

Performing a Configuration Restore

Details restoring appliance configuration from saved files.

Support and Other Resources

Accessing Hewlett Packard Enterprise Support

Information on how to contact HPE support for assistance.

Accessing Software and Firmware Updates

Guides on finding and downloading software and firmware updates.

Useful Websites and Documentation

Lists important HPE websites for information and resources.

Customer Self Repair and Remote Support

Information on customer self repair programs and remote support services.

Providing Documentation Feedback

Instructions on how to submit feedback for documentation improvement.

Warranty and Regulatory Information

Warranty Information Resources

Links and information regarding product warranty policies.

Regulatory Information and Markings

Details regulatory compliance and marking information for various regions.

Turkey and Ukraine RoHS Declarations

Provides RoHS material content declarations for Turkey and Ukraine.

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