EasyManua.ls Logo

HP StoreOnce 3100 User Manual

HP StoreOnce 3100
86 pages
To Next Page IconTo Next Page
To Next Page IconTo Next Page
Page #1 background imageLoading...
Page #1 background image
StoreOnce 3100, StoreOnce 3500 Series,
and StoreOnce 5100 Systems Maintenance
and Service Guide
Part Number: BB913-90959
Published: March 2017
Edition: 3
Abstract
This document is the Maintenance and Service guide for the HPE StoreOnce 3100, 3520, 3540,
and 5100 Systems. These products are single node StoreOnce Systems, running StoreOnce
software version 3.14.0 or later. All tasks described in this guide require an Administrator logon.

Table of Contents

Other manuals for HP StoreOnce 3100

Question and Answer IconNeed help?

Do you have a question about the HP StoreOnce 3100 and is the answer not in the manual?

HP StoreOnce 3100 Specifications

General IconGeneral
BrandHP
ModelStoreOnce 3100
CategoryStorage
LanguageEnglish

Summary

StoreOnce 3100, StoreOnce 3500 Series, and StoreOnce 5100 Systems Maintenance and Service Guide

Abstract

Provides a summary of the maintenance and service guide for HPE StoreOnce Systems.

Finding part numbers for replacement parts

HPE StoreOnce and HPE ProLiant

Explains the relationship between StoreOnce systems and ProLiant servers for documentation.

To access ProLiant documentation

Provides steps to access ProLiant server maintenance and service guides.

HPE StoreOnce 3100 System Components

Details the components and spare parts for the HPE StoreOnce 3100 System.

HPE StoreOnce 3100 mechanical and system components

HPE StoreOnce 3500 Series Components

HPE StoreOnce 3500 and 5100 mechanical and system components

HPE StoreOnce 5100 System Components

HPE StoreOnce 5100 mechanical and system components

HPE StoreOnce 5100 System Capacity Upgrade Kit Components

HPE StoreOnce 5100 System Capacity Upgrade System components

Optional Hardware Components

Discusses support for optional hardware in HPE StoreOnce 3500/5100 Systems.

General precautions and safety guidelines

Required tools

Lists the tools required for various component replacement procedures.

Component replacement guidelines

Provides guidelines for safely and effectively replacing system components.

Safety precautions

General safety instructions for product operation and maintenance.

General precautions

General guidelines for installation and maintenance personnel.

Preventing electrostatic discharge

Equipment symbols

Identifying problems

POST messages and troubleshooting

Discusses Power-On Self-Test (POST) messages and their use in troubleshooting.

Using the StoreOnce GUI to identify a problem

Explains how to use the StoreOnce GUI to diagnose hardware and software issues.

Alerts in the Events Log

Describes how to find and interpret alerts recorded in the StoreOnce Events Log.

Failed disk in the Hardware tree

Illustrates identifying a failed disk using the StoreOnce GUI Hardware tree.

Using the StoreOnce CLI to identify a problem

Overview

Introduces CLI commands for hardware problem identification and navigation.

Identifying a problem

Details the procedure for using CLI commands to diagnose hardware issues.

LEDs and problem diagnosis

Server LEDs (all models)

Describes the status LEDs present on all server models.

Front panel LEDs

Front panel LEDs and buttons behavior

Explains the meaning of front panel LEDs and button status indications.

NIC status LED

UID button/LED

Disk drive LEDs

Drive locate LED

Indicates the drive being identified by the host application.

Disk activity ring LED

Shows drive activity or firmware update status.

Do not remove LED

Warns if removing the drive will cause logical drive failure.

Drive status LED

Indicates drive configuration and failure prediction status.

Rear panel LEDs

Rear panel LED behavior

Details the behavior of rear panel LEDs for system status and connectivity.

Storage enclosure LEDs (HPE StoreOnce 5100 System only)

Front View LEDs

Describes LEDs visible on the front of the storage enclosure.

Front panel system status LEDs

Explains the meaning of system status and locate UID indicators.

Disk drive LEDs

Rear view LEDs

Power supply LEDs

Fan LEDs

I/O module LEDs

HPE StoreOnce 5100 System expansion shelf error messages

I/O module errors

I/O module firmware errors

Lists error codes and recommended actions for I/O module firmware issues.

SAS cable error

Details SAS cable hardware errors and provides corrective actions.

Thermal control errors

Thermal shutdown alarms

Describes thermal alarms and the conditions that trigger system shutdown.

Power supply module errors

Power supply communication errors

Fan module errors

Powering on and off, firmware upgrades, and other processes

Preparing for StoreOnce maintenance

Outlines steps for preparing the system before performing maintenance.

Requirements for powering on and off

Details the requirements and procedures for powering the system on and off.

HPE StoreOnce Remote Support

Explains the functionality of HPE StoreOnce Remote Support and its configuration.

Upgrading BIOS or hardware firmware components

Updating firmware using the StoreOnce GUI

Updating firmware using the StoreOnce CLI

Upgrading StoreOnce software

Running a system self test

HPresetpassword account

The purpose of the HPresetpassword account

Explains the function of the HPresetpassword account for password recovery.

Changing the password for the HPresetpassword account

Provides steps to change the HPresetpassword account's password.

Resetting the password for the local Admin user

Details the procedure for resetting the local administrator password.

Replacing the StoreOnce System motherboard

Motherboard replacement tasks specific to HPE StoreOnce Systems

Highlights tasks specific to replacing the motherboard on HPE StoreOnce Systems.

Identifying the Activation Key for the iLO4 license

Explains how to find and record the iLO4 license activation key.

Before replacing the motherboard—component configuration

Details what to document (PCIe slots, cabling) before motherboard replacement.

Motherboard spares part number and System Maintenance switch

DIMM locations

Describes the locations for installing DIMM modules in the system.

After replacing the motherboard—BIOS and iLO configuration

Procedure

Steps for configuring BIOS and iLO settings after motherboard replacement.

RBSU settings

iLO4 settings

Replacing the p1224 RAID controller and components

RAID controller component overview

Provides an overview of the p1224 RAID controller and its associated modules.

Part numbers

Lists the spare part numbers for the p1224 RAID controller and related components.

Internal SAS cabling

Details the internal SAS cabling for the HPE StoreOnce 3100 System.

HPE StoreOnce 3500 Series internal SAS cabling

HPE StoreOnce 5100 System internal SAS cabling

System boot and RAID controller failure

Replacing the RAID components

p1224 RAID controller

Details the location and replacement of the p1224 RAID controller card.

The RAID cache module and SuperCapacitor

HPE SAS expander card (HPE StoreOnce 5100 System and HPE StoreOnce 3500 Series)

Replacing the HPE SAS expander card

Disk replacement

Disk numbering

Illustrates the numbering scheme for disks in HPE 3500 and 5100 Systems.

RAID configuration

Hot spare disk and LEDs on the HPE StoreOnce 5100 System

Ordering the correct replacement disk for a failed disk

Replacing a hot-plug hard disk

Rebuilding storage if multiple disks fail and a RAIDset is broken

StoreOnce Optional Hardware

Support for StoreOnce Optional Hardware

Discusses support for optional hardware in HPE StoreOnce 3500/5100 Systems.

Error messages

Lists error messages related to optional hardware and their recommended actions.

Replacing Optional Hardware cards

Fibre Channel card considerations

Removing and replacing a Fibre Channel or 10 GbE optical SFP

HPE StoreOnce 5100 System Capacity Upgrade expansion shelves

HPE StoreOnce 5100 System Capacity Upgrade hot-pluggable components

Identifies hot-pluggable components for the 5100 System Capacity Upgrade.

Removing and replacing the I/O module

Step-by-step guide for removing and replacing the I/O module.

Removing and replacing a power supply module

Removing and replacing a fan module

Replacing the fan control card

Removing and replacing the power distribution board

Removing and replacing the enclosure backplane

Removing and replacing an enclosure

The QR ISO image

The StoreOnce QR ISO image

Information about the StoreOnce Quick Restore ISO image for system reinstallation.

Download Quick Restore ISO Image

Steps to download the StoreOnce Quick Restore ISO image from HPE Support.

Create a bootable QR USB Stick

Instructions for creating a bootable USB stick with the QR ISO image.

Delete storage

Boot the appliance and install the StoreOnce software

Performing a configuration restore

Support and other resources

Accessing Hewlett Packard Enterprise Support

Provides contact information and links for HPE support services.

Accessing updates

Explains how to access and download software updates for the product.

Customer self repair

Describes the Hewlett Packard Enterprise customer self repair program.

Remote support

Warranty information

Regulatory information

Documentation feedback

Additional regulatory information

Belarus Kazakhstan Russia marking

Details regulatory marking information for Belarus, Kazakhstan, and Russia.

Turkey RoHS material content declaration

Ukraine RoHS material content declaration

Related product manuals