HP StoreOnce 5100

StoreOnce 3100, StoreOnce 3500 Series,
and StoreOnce 5100 Systems Maintenance
and Service Guide
Part Number: BB913-90959
Published: March 2017
Edition: 3
Abstract
This document is the Maintenance and Service guide for the HPE StoreOnce 3100, 3520, 3540,
and 5100 Systems. These products are single node StoreOnce Systems, running StoreOnce
software version 3.14.0 or later. All tasks described in this guide require an Administrator logon.

HP StoreOnce 5100 Specifications

General

Brand	HP
Model	StoreOnce 5100
Category	Storage
Language	English

Summary

Finding Part Numbers for Replacement Parts

HPE StoreOnce and HPE ProLiant

Explains the guide's relation to ProLiant servers and part sourcing.

HPE StoreOnce 310035005100 System Components

General Precautions and Safety Guidelines

Component Replacement Guidelines

Important procedures and safety notes for component replacement.

Safety Precautions

General safety advice and warnings for operating the system.

Identifying Problems

Using the StoreOnce GUI to Identify a Problem

Primary method for diagnosing issues via the graphical interface.

POST Messages and Troubleshooting

Using the StoreOnce CLI to Identify a Problem

Identifying a Problem

Step-by-step procedure for using CLI to diagnose issues.

Front Panel LEDs

Front Panel LEDs and Buttons Behavior

Rear Panel LEDs

Powering OnOff, Firmware Upgrades, and Maintenance

Preparing for StoreOnce Maintenance

Requirements for Powering On and Off

Essential steps for system power management.

Upgrading BIOS or Hardware Firmware Components

Updating Firmware Using the StoreOnce GUI

Method for updating firmware via the graphical interface.

Updating Firmware Using the StoreOnce CLI

Upgrading StoreOnce Software

Running a System Self Test

HPresetpassword Account

Changing the Password for the HPresetpassword Account

Resetting the Password for the Local Admin User

Replacing the StoreOnce System Motherboard

Motherboard Replacement Tasks Specific to HPE StoreOnce Systems

System-specific procedures for motherboard replacement.

After Replacing the Motherboard-BIOS and iLO Configuration

BIOSPlatform Configuration (RBSU)

Configuring system settings through the BIOS/RBSU.

iLO 4 Configuration Utility

Configuring the integrated Lights-Out (iLO) management interface.

RBSU Settings

iLO4 Settings

Replacing the p1224 RAID Controller and Components

System Boot and RAID Controller Failure

Replacing the RAID Components

p1224 RAID Controller

The RAID Cache Module and SuperCapacitor

Replacing the HPE SAS Expander Card

Disk Replacement

RAID Configuration

Ordering the Correct Replacement Disk for a Failed Disk

Replacing a Hot-Plug Hard Disk

Rebuilding Storage if Multiple Disks Fail and a RAIDset is Broken

Replacing Optional Hardware Cards

Removing and Replacing a Fibre Channel or 10 GbE Optical SFP

Removing and Replacing a Power Supply Module

Removing and Replacing a Fan Module

Replacing the Fan Control Card

Removing and Replacing the Power Distribution Board

Removing and Replacing the Enclosure Backplane

Removing and Replacing an Enclosure

The QR ISO Image

Download Quick Restore ISO Image

Delete Storage

Boot the Appliance and Install the StoreOnce Software

Performing a Configuration Restore