HP HDD User Manual

HDD Troubleshooting Guide Page 41 of 48
3.9
FLOW CHART 9: Blue screens
System blue screens and HDD is
suspected to be the cause of the
failure
Failed?
Record failure
code; replace HDD
Move HDD to
another system
Cannot move to
another system
NO
YES
Does failure
follow HDD?
Proceed with
normal hardware
troubleshooting for
failures in other
hardware
Do Windows XP
System Restore
(Windows XP Only)
NOYES
Resolved?
Do not replace
HDD.
Re-install OS using HP
Restore/Restore Plus/
OS CD or OEM media
Resolved?
Do not replace
HDD.
YES
YES
NO
NO
Do Repair Install OS
(Windows XP Only)
Resolved?
YES
NO
Do not replace
HDD.
Run Long Drive Self test
· from BIOS or
· from HP Insight Off-line Diagnostics CDROM or
· from HP Instant Support
Proceed with normal hardware troubleshooting for failures in other hardware.
Ideas:
· Run HP Insight Diagnostics to identify other failed components.
· As a last resort, replace motherboard.
This flow chart is used when
HDD passes the short drive
self test and the computer
shows blue screens.

HP HDD Specifications

General

Brand	HP
Interface	SATA
RPM	7200 RPM
Form Factor	3.5 inch
Cache	64MB, 128MB
Transfer Rate	6 Gb/s
Power Consumption	Varies by model
Operating Temperature	5°C to 55°C
Non-Operating Temperature	-40°C to 70°C
Warranty	1 year, 3 year, 5 year
Category	Storage
Capacity	Varies from 500GB to 20TB