• Printer Status and Alerts is supported on Windows 95 (with
WinSock 2.0), Windows 98, Windows Me, Windows 4.0, Windows
2000, and Windows XP.
• Printer Status and Alerts is available only for network printers
through the installer. The software does not support parallel or
USB connections. If Printer Status and Alerts is tracking a
networked product that is subsequently switched to an LPT port,
the utility will not be able to track jobs or get device status for that
product.
• Printer Status and Alerts does not support the use of Terminal
Server on Windows NT 4.0, and Windows 2000, and Windows
XP.
• Unlike HP Toolbox, Printer Status and Alerts polls the product only
during an active print job, to minimize network traffic.
The following restrictions apply to HP products that use Printer Status and Alerts:
• For Device Status (printer icons in the status window), the computer must have
Internet Explorer version 4.72.X or later installed. To find the version number,
open Internet Explorer and click Help, then click About Internet Explorer. No
Internet Explorer is necessary for getting status about jobs for network-connected
printers. Internet Explorer can be installed after installing Printer Status and
Alerts.
• On a few applications, such as Microsoft Excel and Seagate Crystal Reports,
multiple copies of the same document show up in the Printer Status and Alerts
window as separate jobs. This is because these applications actually send each
copy as a separate job.
• For the JAWS for Windows screen reader, the computer must have Internet
Explorer version 5.0 or later installed. To find the version number, open Internet
Explorer and click Help, then click About Internet Explorer. Version 5.0 is
reported as Version 5.00.X or later. No Internet Explorer is necessary for getting
status about jobs for network-connected printers. Internet Explorer can be
installed after installing Printer Status and Alerts.
• When renaming a driver, job and device status will not be tracked until the
computer is restarted.
• Drivers added after Printer Status and Alerts is installed are not recognized until
the computer is restarted.
• Clicking the Cancel button in the Printer Status and Alerts window will not always
cancel a job. This button sends a cancel request to the printer, but if the job has
already been processed, it might not be possible to cancel the job (this is
commonly the case with smaller jobs).
• When using Printer Status and Alerts with Microsoft printer sharing, the following
items apply:
HP Restricted 20 HP LaserJet 5100 Known Issues
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