Control panel message Description Recommended action
Make sure that the phone cord from the wall
telephone jack is plugged into the line in
(
) port.
Plug the product phone cord into a jack for
another phone line.
If the error persists, contact HP. See
www.hp.com/support/ljm1319 or the support
flyer that came in the product box.
No document sent The product did not scan any pages, or it did
not receive any pages from the computer to
transmit a fax.
Try sending the fax again.
No fax answer Redial pending The receiving fax line did not answer. The
product attempts to redial after a few minutes.
Allow the product to retry sending the fax.
Call the recipient to ensure that the fax
machine is on and ready.
Check that you are dialing the correct fax
number.
If the product continues to redial, unplug the
product telephone cord from the wall, plug in
a telephone, and try making a voice call.
Make sure that the phone cord from the wall
telephone jack is plugged into the line in
(
) port.
Plug the product phone cord into a jack for
another phone line.
Try a different phone cord.
If the error persists, contact HP. See
www.hp.com/support/ljm1319 or the support
flyer that came in the product box.
No fax answer. Canceled send Attempts to redial a fax number failed, or the
“Redial-no answer” option was turned off.
Call the recipient to ensure that the fax
machine is on and ready.
Check that you are dialing the correct fax
number.
Check that the redial option is enabled.
Unplug the telephone cord from both the
product and the wall and replug the cord.
Unplug the product telephone cord from the
wall, plug in a telephone, and try making a
voice call.
Make sure that the phone cord from the wall
telephone jack is plugged into the line in
(
) port.
Plug the product phone cord into a jack for
another phone line.
Table 7-5 Alert and warning messages (continued)
ENWW Solve fax problems 193
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