Recommended action
1. Follow the instructions on the control panel to clear the jammed media.
2. If the issue persists:
a. Adjust the paper guides in the tray. Ensure the front paper guide is pushing the paper against the
back edge of the tray.
b. Use paper that meets HP specications. Store paper unopened in its original packaging.
c. Use the product in an area that meets the environmental specications for this product.
3. If the issue persists, check the pick-up rollers for wear or damage and replace if necessary.
Jam in Tray 3, Clear jam and then press OK
Description
The product has detected a jam in Tray 3.
Recommended action
1. Clear the jam from the area indicated on the product control panel, and then follow the control panel
instructions.
2. Make sure the paper guides in the tray are adjusted correctly for the size of paper.
3. If the issue persists, replace the Optional Tray 3 Paper Pick-up Roller (HP Part #: RM2-5741-000CN).
Load paper
Description
The tray is empty.
Recommended action
Load paper in the tray.
Load tray <X> Press [OK] for available media
Description
The tray is empty.
Recommended action
Load paper into the tray to continue printing. Press the OK button to select a dierent tray.
Load tray 1. Press [OK] to continue.
Description
The tray is empty.
Recommended action
Load paper into the tray and press OK to continue printing.
ENWW Tools for troubleshooting 91
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