Print the event log (touchscreen control panel)
1. Make sure the printer is in the ready state.
2.
From the Home screen on the printer control panel, touch the Setup button.
3. Touch the left arrow button, and then quickly touch the Cancel button.
4.
The printer returns to the Ready state. touch the Setup button to reopen the menus.
5. Touch the 2ndary Service menu.
6. Touch the Service Reports menu.
7. Touch the Error Report item.
Show an event log
You can use HP Device Toolbox to view the event log from a computer.
NOTE: This tool is available only if you performed a full installation when you installed the printer.
1. Click the Start button, and then click the Programs item.
2. Click your HP printer group, and then click the HP Device Toolbox item.
3. Click the Home tab, and then click the Event Log item. The event log shows a list of all printer events
and errors.
Event-log messages
The following product events do not produce a message that appears on the control panel. Instead, they are
recorded in the event log. To print the event log, open the secondary service menu, select Service Reports,
and then select Error Report.
Table
2-10 Event-log messages (X=0: black cartridge)
Event code Description
10.000X Cartridge memory error
10.010X Cartridge memory error
10.020X Cartridge memory error
10.030X Cartridge memory error
10.100X Cartridge memory chip is missing
10.300X Unauthorized cartridge
10.310X Non-HP supply in use
10.330X Used or counterfeit cartridge in use
10.350X Incompatible supply
10.400X All installed cartridges are genuine HP
10.410X Unsupported supply
10.700X Printing past very low
ENWW Tools for troubleshooting 97
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