Used or counterfeit <COLOR> cartridge in use.
Description
The indicated cartridge is used or counterfeit.
Recommended action
No action necessary.
NOTE: If customer believes they purchased a new genuine HP supply, direct them to www.hp.com/go/
anticounterfeit to verify
NOTE: Service or repairs that are required as a result of using unsupported supplies is not covered under HP
warranty.
Used or counterfeit <COLOR> cartridge is installed. Press [OK] to continue.
Description
The indicated cartridge is used or counterfeit.
Recommended action
Replace the indicated cartridge with a new genuine HP supply or press OK to continue using the installed
cartridge.
Wireless cable connection issue. Contact HP service. Press [OK] to continue.
Description
The wireless cable diagnostics did not pass due to a cable issue.
Recommended action
Press OK to continue to use the device, but wireless printing will not be functional.
Either replace the product or send to HP service.
Event-log messages
Print the event log
Print the event log (LCD control panel)
1. Make sure the printer is in the ready state.
2. At the printer control panel, press the OK button to open the menus.
3. Press the left arrow button, and then quickly press the Cancel button.
4. The printer returns to the Ready state. Press the OK button to reopen the menus.
5. Select the 2ndary Service menu, and then press the OK button.
6. Select the Service Reports menu, and then press the OK button.
7. Select the Error Report menu, and then press the OK button.
96 Chapter 2 Solve problems ENWW
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