Table 2-12 Print quality examples (continued)
Problem Cause Solution
The toner smears easily when touched. The product is not set to print on the type
of media on which you want to print.
In the printer driver, select the Paper tab
and set Type is to match the type of media
on which you are printing. Print speed
might be slower if you are using heavy
paper.
The media might not meet HP
specications.
Use only media that meets
HP specications.
The paper path might need cleaning. Clean the paper path.
Marks repeatedly appear at even intervals
on the printed side of the page.
The product is not set to print on the type
of media on which you want to print.
In the printer driver, select the Paper tab
and set Type is to match the type of paper
on which you are printing. Print speed
might be slower if you are using heavy
paper.
Internal parts might have toner on them. The problem typically corrects itself after a
few more pages.
The paper path might need cleaning. Clean the paper path.
The fuser might be damaged or dirty. To determine if the fuser has a problem,
open HP Device Toolbox, and print the
print-quality diagnostics page.
Clean the paper path.
Repetitive white spots appear. Identify the dirty roller which causes the
repetitive image defects. Clean the roller. If
the dirt does not come o, replace the
corresponding assembly.
The transfer roller is deformed or has
deteriorated.
Replace the transfer roller.
The toner cartridge might have a problem.
Foreign substance adheres to the primary
charging roller or photosensitive drum.
Replace the toner cartridge.
Marks repeatedly appear at even intervals
on the unprinted side of the page.
Internal parts might have toner on them. The problem typically corrects itself after a
few more pages.
The paper path might need cleaning. Clean the paper path.
The fuser might be damaged or dirty. To determine if the fuser has a problem,
open HP Device Toolbox and print the
print-quality diagnostics page.
Clean the paper path.
ENWW Solve image quality problems 147
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