Table 2-12 Print quality examples (continued)
Problem Cause Solution
Toner appears around the printed
characters.
The media might be loaded incorrectly. Turn over the stack of paper in the tray.
If large amounts of toner have scattered
around the characters, the paper might
have high resistivity.
Use a dierent paper, such as high-quality
paper that is intended for laser printers.
An image that appears at the top of the
page (in solid black) repeats farther down
the page (in a gray eld).
Software settings might aect image
printing.
In your software program, change the tone
(darkness) of the eld in which the
repeated image appears.
In your software program, rotate the whole
page 180° to print the lighter image rst.
The order of images printed might aect
printing.
Change the order in which the images are
printed. For example, have the lighter
image at the top of the page, and the
darker image farther down the page.
A power surge might have aected the
product.
If the defect occurs later in a print job, turn
the product o for 10 minutes, and then
turn on the product to restart the print job.
Use non-glossy media to help reduce the
severity of the defect
ENWW Solve image quality problems 149
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