HP LaserJet Pro M402d

Solve wireless network problems
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Wireless connectivity checklist
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The control panel displays the message: The wireless feature on this product has been turned o
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The product does not print after the wireless conguration completes
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The product does not print, and the computer has a third-party rewall installed
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The wireless connection does not work after moving the wireless router or product
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Cannot connect more computers to the wireless product
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The wireless product loses communication when connected to a VPN
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The network does not appear in the wireless networks list
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The wireless network is not functioning
Wireless connectivity checklist
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The product and the wireless router are turned on and have power. Also make sure the wireless radio in
the product is turned on.
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The service set identier (SSID) is correct. Print a conguration page to determine the SSID. If you are
not sure the SSID is correct, run the wireless setup again.
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With secured networks, make sure the security information is correct. If the security information is
incorrect, run the wireless setup again.
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If the wireless network is working correctly, try accessing other computers on the wireless network. If
the network has Internet access, try connecting to the Internet over a wireless connection.
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The encryption method (AES or TKIP) is the same for the product as it is for the wireless access point (on
networks using WPA security).
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The product is within the range of the wireless network. For most networks, the product must be within
30 m (100 ft) of the wireless access point (wireless router).
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Obstacles do not block the wireless signal. Remove any large metal objects between the access point
and the product. Make sure poles, walls, or support columns containing metal or concrete do not
separate the product and wireless access point.
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The product is located away from electronic devices that might interfere with the wireless signal. Many
devices can interfere with the wireless signal including motors, cordless phones, security system
cameras, other wireless networks, and some Bluetooth devices.
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The printer driver is installed on the computer.
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You have selected the correct printer port.
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The computer and product connect to the same wireless network.
The control panel displays the message: The wireless feature on this product has been turned o
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Press the wireless button on the product to open the Wireless menu, and then turn the wireless radio on.
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