HP LaserJet Pro M402d - Page 60

After printing the conguration page, check the following:
a. If the page does not print, verify that the input tray contains paper and that the paper is properly
loaded.
b. Make sure that the toner cartridge is installed correctly.
c. If the page jams in the printer, clear the jam.
d. If the print quality is unacceptable, complete the following steps:
●
Verify that the print settings are correct for the paper you are using.
●
Solve print-quality problems.
9. Print a small document from a dierent program that has printed in the past. If this solution works, then
the problem is with the program you are using. If this solution does not work (the document does not
print), complete these steps:
a. Try printing the job from another computer that has the printer software installed.
b. Check the cable connection. Direct the printer to the correct port, or reinstall the software,
selecting the connection type you are using.
Print the menu map
To more easily navigate individual settings, print a report of the complete printer menus.
1. 2-line control panels: On the printer control panel, press the OK button.
Touchscreen control panels: From the Home screen on the printer control panel, touch the Setup
button.
2. Open the Reports menu.
3. Select Menu Structure.
Print a conguration page
Print a conguration page to test the printer.
1. 2-line control panels: On the printer control panel, press the OK button.
Touchscreen control panels: From the Home screen on the printer control panel, touch the Setup
button.
2. Open the Reports menu.
3. Select Conguration Report.
42 Chapter 2 Solve problems ENWW