Clear paper jams in Tray 2 and the 550-sheet tray .......................................................................... 80
Clear paper jams in the toner-cartridge area ................................................................................... 84
Clear paper jams in the rear door and the fuser area (M501n models) ........................................... 86
Clear paper jams in the output bin .................................................................................................... 88
Clear paper jams in the duplexer (M501dn models) ........................................................................ 88
Improve print quality ........................................................................................................................................... 93
Introduction ....................................................................................................................................... 93
Print from a different software program ......................................................................................... 93
Check the paper-type setting for the print job ................................................................................. 93
Check the paper type setting (Windows) ....................................................................... 93
Check the paper type setting (OS X) ............................................................................... 93
Check the toner-cartridge status ...................................................................................................... 94
Clean the printer ................................................................................................................................ 95
Print a cleaning page ...................................................................................................... 95
Visually inspect the toner cartridge .................................................................................................. 95
Check paper and the printing environment ...................................................................................... 95
Step one: Use paper that meets HP specifications ........................................................ 95
Step two: Check the environment .................................................................................. 96
Step three: Set the individual tray alignment ................................................................ 96
Check the EconoMode settings ......................................................................................................... 97
Try a different print driver ................................................................................................................ 97
Solve wired network problems ........................................................................................................................... 99
Introduction ....................................................................................................................................... 99
Poor physical connection .................................................................................................................. 99
The computer is using the incorrect IP address for the printer ....................................................... 99
The computer is unable to communicate with the printer ............................................................... 99
The printer is using incorrect link and duplex settings for the network ....................................... 100
New software programs might be causing compatibility problems ............................................. 100
The computer or workstation might be set up incorrectly ............................................................ 100
The printer is disabled, or other network settings are incorrect ................................................... 100
Index ........................................................................................................................................................... 101
vi ENWW
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