Clear paper jams
Introduction
The following information includes instructions for clearing paper jams from the printer.
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Jam locations
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Experiencing frequent or recurring paper jams?
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Clear paper jams in Tray 1
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Clear paper jams in Tray 2 and the 550-sheet tray
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Clear paper jams in the toner-cartridge area
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Clear paper jams in the rear door and the fuser area (M501n models)
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Clear paper jams in the output bin
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Clear paper jams in the duplexer (M501dn models)
Jam locations
1
2
3
4
1 Output bin
2 Top cover and toner-cartridge area
3Tray 1
4 Tray 2 and the optional 1 x 550-sheet feeder
NOTE: M501dn models: Remove Tray 2 to access jams in the duplexer.
Experiencing frequent or recurring paper jams?
Follow these steps to solve problems with frequent paper jams. If the first step does not resolve the problem
continue with the next step until you have resolved the problem.
ENWW Clear paper jams 75