General topic Questions
Media
●
Does the customer use only supported media?
●
Is the media in good condition (no curls, folds, or distortion)?
●
Is the media stored correctly and within environmental limits?
Input trays
●
Is the amount of media in the tray within specifications?
●
Is the media correctly placed in the tray?
●
Are the paper guides aligned with the stack?
●
Is the cassette correctly installed in the product?
Toner cartridges
●
Is each toner cartridge installed correctly?
Transfer unit and fuser
●
Are the transfer unit and fuser installed correctly?
Covers
●
Is the front cover closed?
Condensation
●
Does condensation occur following a temperature change (particularly in
winter following cold storage)? If so, wipe affected parts dry or leave the
product on for 10 to 20 minutes.
●
Was the toner cartridge opened soon after being moved from a cold to a
warm room? If so, allow the toner cartridge to sit at room temperature for 1 to
2 hours.
Miscellaneous
●
Check for and remove any non-HP components (toner cartridges, memory
modules, and EIO cards) from the product.
●
If the hardware or software configuration has not changed or the problem is
not associated with any specific software, see the complete service manual for
this product.
●
Remove the product from the network and ensure that the failure is associated
with the product before beginning troubleshooting.
●
For any print-quality issues, calibrate the product.
ENWW
Troubleshooting process
33
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