HP M276 - Page 65

Section Print-cartridge
3Black
4Magenta
●
If dots or streaks appear in only one of the groups, replace the print cartridge that correlates with
that group.
●
If dots appear in more than one group, print a cleaning page. If this does not solve the problem,
determine if the dots are always the same color; for example, if magenta dots appear in all five
color bands. If the dots are all the same color, replace that print cartridge.
●
If streaks appear in multiple color bands, contact HP. A component other than the print cartridge is
probably causing the problem.
Print a cleaning page
Print a cleaning page to remove dust and excess toner from the paper path if you are having any of the
following problems:
●
Specks of toner are on the printed pages.
●
Toner is smearing on the printed pages.
●
Repeated marks occur on the printed pages.
Print a cleaning page
1. From the Home screen on the product control panel, touch the Setup
button.
2. Touch the Service menu.
3. Touch the Cleaning Page button.
4. Load plain letter or A4 paper when you are prompted.
5. Touch the OK button to begin the cleaning process.
6. The product prints the first side and then prompts you to remove the page from the output bin and
reload it in Tray 1, keeping the same orientation (the side with the black stripe should be face-
down with the arrow toward the back of the product).
7. Press the OK button to continue the cleaning process. Wait until the process is complete. Discard
the page that prints.
ENWW
Tools for troubleshooting
45