Control panel message Description Recommended action
3. Check the interface between the
duplexer and the print engine.
4. Check connector J311 on the dc
controller.
5. Replace the duplexer.
6. Replace the dc controller.
NOTE See also, General paper-
path and jam troubleshooting
on page 449.
13.12.00 Jam inside duplexer Duplexer refeed jam. The page did not reach
SR2 (duplexer-refeed sensor).
Clear the jam following the instructions on the
control panel display or the instructions in this
manual (see
Clear jams from the optional
duplexer on page 464).
1. Remove the duplexer and check
sensors SR1 (duplexer-jam sensor) and
SR2 (duplexer-refeed sensor) for
correct mechanical functionality.
Replace if necessary.
2. Check for paper or other obstructions to
the paper path in the duplexer and
between the fuser and the duplexer.
3. Check the interface between the
duplexer and the print engine.
4. Check connector J311 on the dc
controller.
5. Replace the duplexer.
6. Replace the dc controller.
NOTE See also, General paper-
path and jam troubleshooting
on page 449.
13.12.07 Stapler jam inside front stapler
door
Stapler jam.
The stapler could not complete its cycle but
was able to return to the home position.
1. Open the front door, remove the staple
cartridge, and perform the following
tasks:
●
Lift the small tab at the green dot to
release the staples.
●
Remove any damaged staples.
●
Lock the staple cartridge by
pressing the small tab until it clicks
into place.
●
Reinstall the staple cartridge.
2. If the problem persists, install a new
staple cartridge.
3. If, after installing a new staple cartridge,
the problem perisists, remove the staple
Table 6-2 Control-panel messages (continued)
406 Chapter 6 Troubleshooting ENWW
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