Control panel message Description Recommended action
cartridge and perform the following
tasks:
●
Remove the front cover.
●
Remove the stapler.
●
Clear any loose or jammed staples
from the stapler.
●
Reinstall the stapler.
4. If the problem persists, replace the
stapler.
NOTE See also, General paper-
path and jam troubleshooting
on page 449.
13.12.08 Jam in stacker bin area Stapler jam.
Stay jam in accumulator. SR2103 (delivery
sensor) stayed activated too long.
SR2103 is located in the paper path of the
stapler/stacker at the exit rollers to the
stacker-output bin.
SR2103 is the exit sensor for the stapler/
stacker and senses media-presence as
media exits the stapler/stacker into the
stacker-output bin.
1. Remove any media at the exit rollers of
the stapler/stacker.
2. Open the upper left door and perform
the following tasks:
●
Remove any media from the paper
path.
●
Press down on the upper portion of
the green guide and remove any
media from between the green
guide and the stapler/stacker exit
rollers.
●
Check the operation of SR2103
(delivery sensor) and the sensor
flag. If the sensor or the sensor flag
is not working, replace the stapler/
stacker alignment assembly.
3. If, after performing the previous steps,
the problem persists, replace the
stapler/stacker control board.
NOTE See also, General paper-
path and jam troubleshooting
on page 449.
Table 6-2 Control-panel messages (continued)
ENWW Control-panel messages 407
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