Control panel message Description Recommended action
NOTE See also, General paper-
path and jam troubleshooting
on page 449.
13.30.00 Jam in Tray 4 The leading edge of media from Tray 4 did
not pass SR3 (Tray 4 feed-detect sensor).
This is a mispick in Tray 4.
1. Clear the jam following the instructions
on the control panel display or the
instructions in this manual (see
Clear
jams from the Tray 4/5/6 input areas
on page 470).
2. Check for paper or other obstructions in
the HCI between Tray 4 and SR3.
3. Check Tray 4 pick and separation rollers
for contamination and correct
mechanical functionality. Replace if
necessary.
4. Check HCI SR3 (Tray 4 feed-detect
sensor) and flag for correct mechanical
functionality. Repair or replace if
necessary.
5. Check connector J1506 on the HCI
control board in Tray 4.
6. Check connector J312 on the dc
controller.
7. Replace the HCI control board in Tray 4
8. Replace the dc controller.
NOTE See also, General paper-
path and jam troubleshooting
on page 449.
13.30.00 Jam inside lower right door The leading edge of media from Tray 5
passed SR4 (Tray 5 feed-detect sensor) but
did not pass SR3 (Tray 4 feed-detect sensor).
-Or-
The leading edge of media from Tray 6
passed SR9 (Tray 6 feed-detect sensor) but
did not pass SR3 (Tray 4 feed-detect sensor).
1. Clear the jam following the instructions
on the control panel display or the
instructions in this manual (see
Clear
jams from the Tray 4/5/6 input areas
on page 470).
2. Check for paper or other obstructions in
the HCI between Tray 6 and SR3.
3. Check HCI sensors SR3, SR4, and SR9
and repair or replace them if necessary.
4. Check connector J1506 on the HCI
control board of the tray in use at the
time of the jam.
5. Check connector J312 on the dc
controller.
6. Replace the HCI control board of the
tray in use at the time of the jam.
7. Replace the dc controller.
Table 6-2 Control-panel messages (continued)
414 Chapter 6 Troubleshooting ENWW
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