Control panel message Description Recommended action
5. Check the duplexer for paper or other
obstructions in the duplex path. Also
check the duplexer for damage. If the
duplexer is damaged, replace the
duplexer.
6. Check connector J310 on the dc
controller.
7. Replace the dc controller.
NOTE See also, General paper-
path and jam troubleshooting
on page 449.
13.46.00 Jam inside left door
13.46.00 Jam inside lower left door
Paper did not leave SR7 (output sensor). 1. Clear the jam following the instructions
on the control panel display or the
instructions in this manual (see
Clear
jams from the output path
on page 463).
2. Check for paper or other obstructions in
the paper path on or around SR7
(delivery sensor).
3. Verify that the fuser and the pressure
release assembly are seated and
operating correctly.
4. Verify that sensor SR7 is working
correctly. Repair it or replace it if
necessary.
5. If a duplexer is used, inspect the paper
path to the duplexer for obstructions or
damage.
6. Check connector J310 on the dc
controller.
7. Replace the dc controller.
NOTE See also, General paper-
path and jam troubleshooting
on page 449.
13.90.00 Unprintable Jam The media was too long for the duplexer. Clear the jam following the instructions on the
control panel display or the instructions in this
manual (see
Clear jams from the optional
duplexer on page 464).
1. Make sure that the duplexer supports
the size of media in use.
2. Remove the duplexer and check SR1
(duplexer-jam sensor) for correct
mechanical functionality. Replace if
necessary.
3. Check for paper or other obstructions to
the paper path in the duplexer and
between the fuser and the duplexer.
Also check the turnaround path between
Table 6-2 Control-panel messages (continued)
ENWW Control-panel messages 417
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