Control panel message Description Recommended action
the fuser and the standard face-down
output bin.
4. Check the interface between the
duplexer and the print engine.
5. Check connector J311 on the dc
controller.
6. Replace the duplexer.
7. Replace the dc controller.
NOTE See also, General paper-
path and jam troubleshooting
on page 449.
13.98.00 Jam inside upper right door This might be a multi-pick jam in the Tray 1
and print-artridge areas, or it might be a pick
error.
1. Clear the jam following the instructions
on the control panel display or the
instructions in this manual (see
Clear
jams from the output path
on page 463).
2. Check to see that the media in Tray 1 is
loaded correctly and that the size guides
are set appropriately.
3. Check the Tray 1 pick roller and
separation pad for excessive wear or
contamination. Replace them if
necessary.
4. Check for paper or other obstructions in
the paper path in the Tray 1 and
cartridge-door areas, and before the
registration area. Replace the cartridge
door assembly if problems are detected.
5. Check the SR5 (top/registration) sensor
and flag for correct mechanical
functionality. Repair or replace if
necessary.
6. For SR 5, check connector J319 on the
dc controller.
7. Replace the high-voltage power suppy
(only if a problem with SR5 is
suspected).
8. Replace the dc controller.
9.
NOTE See also, General paper-
path and jam troubleshooting
on page 449.
Table 6-2 Control-panel messages (continued)
418 Chapter 6 Troubleshooting ENWW
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