Control panel message Description Recommended action
30.1.3 Document feeder pick error
The ADF could not pick up the document.
NOTE Appears as 30.01.03 on the
event log.
1. Clear the jam following the instructions
on the control panel display or the
instructions in this manual (see
Clear
jams from the automatic document
feeder (ADF) on page 459).
2. If the ADF continues to jam, make sure
that the document meets media
specifications for the ADF.
3. Open the ADF cover and inspect the
paper path for damage or obstructions.
4. Check the pickup rollers and separation
pad for excessive wear or
contamination. Replace if necessary.
30.1.34 Cable error or loss of communication with the
formatter.
1. Turn the device off and then turn the
device on.
2. Make sure that the ribbon cable
between the scanner control board and
the formatter is not damaged and is
correctly seated.
3. Make sure that the hard disk drive on the
formatter is connected correctly and that
the hard disk is functioning correctly.
4. If the message persists, replace the
scanner control board or replace the
formatter.
30.1.36 Scanner firmware upgrade failed. The device will automatically try to upgrade
the firmware again the next time the device is
turned on.
Turn the MFP power off, and then on. Resend
the RFU.
30.1.7 Communication error. 1. Turn the device off and then turn the
device on.
2. Make sure that the ribbon cable
between the scanner control board and
the formatter is not damaged and is
correctly seated.
30.1.8 Scanner optical unit position error. 1. Check the scanner lock to verify that it is
in the unlocked position.
2. Turn the device off and then turn the
device on.
3. Make sure that the optical unit moves
freely and that it is attached to the belt.
4. Check the scanner motor connector at
the scanner control board (connector
10).
5. If the message persists, replace the
scanner.
Table 6-2 Control-panel messages (continued)
422 Chapter 6 Troubleshooting ENWW
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