Control panel message Description Recommended action
●
60.04 = third cassette, lift motor
malfunction (Tray 4) (HP LaserJet
M5035X and HP LaserJet M5035XS
only)
●
60.05 = fourth cassette, lift motor
malfunction (Tray 5) (HP LaserJet
M5035X and HP LaserJet M5035XS
only)
●
60.06 = fifth cassette, lift motor
malfunction (Tray 6) (HP LaserJet
M5035X and HP LaserJet M5035XS
only)
●
60.07 = sixth cassette (HP LaserJet
M5035X and HP LaserJet M5035XS
only)
3. Make sure that the tray lift sensor flag is
functioning correctly. Replace the tray if
necessary.
4. For Tray 2 and Tray 3, verify that
connector J324 on the dc controller PCA
is firmly seated. This connector is for the
Tray 2 and Tray 3 lift motors and sensor/
switch assemblies.
5. For Trays 4, 5, or 6, verify that connector
J1505 on the corresponding HCI PCA
(one PCA for each tray) is firmly seated.
Also check J1506 on the corresponding
HCI PCA (sensor connector). Make sure
to check the correct connector on the
associated HCI PCA for the 3 x 500-
sheet feeder.
6. If the lift motor for that tray is not
functional, first verify that nothing is
obstructing its movement. Replace the
lifter driver assembly for the tray if
necessary. See
Lifter drive assembly
on page 354 or Lifter driver assembly
on page 384.
62 NO SYSTEM To continue turn off then
on
A problem exists with the device firmware. 1. Turn the device off, and then turn the
device on.
2. Upgrade the firmware.
3. Replace the formatter. See
Formatter
cover and cage on page 199.
64 ERROR To continue turn off then on A scan buffer error occurred. 1. Turn the device off, and then turn the
device on.
2. Make sure that the connectors at the
laser/scanner and the dc controller
(J321) are fully seated.
3. If the problem persists, perform an RFU.
65.12.99 Output Accessory Disconnected The optional stapler/stacker is disconnected. Check the connector (J2100) on the stapler/
stacker controller PCA.
Check the connector (J302) on the dc
controller.
Check all of the connectors between the HCI
PCA(s) and the engine.
Check the J1502 connector on the HCI PCA
(S).
66.00.15 External Device Failure Turn off,
check connection, turn on
A external device error has occurred.
Tip If the error occurred during a
remote firmware upgrade (RFU) and
the MFP lost communication with the
external device, the message
Resend external accessory
firmware will display. Resend the
RFU.
Table 6-2 Control-panel messages (continued)
428 Chapter 6 Troubleshooting ENWW
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