Control panel message Description Recommended action
Bad duplexer connection The duplex printing accessory is not
connected correctly to the device.
1. Remove and reinstall the duplexer.
2. If this message persists, the connector
between the duplexer and the dc
controller (J311) might be damaged.
Inspect the connector on the duplexer .
If the connector is damaged, replace the
duplexer. Turn the power off and then on
after replacing the duplexer.
3. If the message still persists, replace the
dc controller. See
DC controller PCA
on page 357
Binname full The specified bin is full. Remove the media from the bin.
Check The Glass And Remove Any Paper
To Continue Press Start
Source documents are loaded in the ADF, but
there might be media on the scanner glass.
Remove any media from the scanner glass
and press Start to print the job.
Checking engine The device is checking the engine. No action necessary.
Checking paper path The device is activating internal rollers to
check for jams.
No action necessary.
Chosen personality not available To
continue touch OK
A print job requested a language (personality)
that is not available for this device. The job
will not print and will be cleared from
memory.
Print the job by using a printer driver for a
different printer language, or add the
requested language to the device (if
possible). To see a list of available
personalities, print a configuration page.
Cleaning . . . The device is processing a cleaning page. No action necessary.
Cleaning Disk X % Complete The hard disk is being cleaned. No action necessary.
Clearing paper path The device jammed or the power was turned
on and media was detected in the paper path.
The device will automatically attempt to eject
the media.
No action necessary.
Close left door Printing will resume when the door is closed. Close the left-side door.
Close lower left door Printing will resume when the door is closed. Close the lower left-side door.
Close lower right door Printing will resume when the door is closed. Close the lower right-side door.
Close middle right door Printing will resume when the door is closed. Close the middle right-side door.
Close upper right door Printing will resume when the door is closed. Close the upper right-side door.
Code CRC Error An error occurred during a firmware upgrade. Resend the upgrade.
Digital send communication error An error has occurred during a digital send
task.
Contact the network administrator.
Verify that the DigitalSend software is
operating and that the DigitalSend software
and the MFP are connected to the network.
Digital Send Server is not Responding
Contact Administrator
The MFP cannot communicate with the
DigitalSend server
Contact the network administrator.
Verify that the DigitalSend software is
operating and that the DigitalSend software
and the MFP are connected to the network.
Document feeder cover open The document feeder (ADF) cover is open. Close the document feeder (ADF) cover.
Follow the instructions in the onscreen dialog
box.
Table 6-2 Control-panel messages (continued)
432 Chapter 6 Troubleshooting ENWW
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