Control panel message Description Recommended action
E-mail Gateway did not accept the job
because the attachment was too large.
The scanned documents have exceeded the
size limit of the server.
Send the job again using a lower resolution,
smaller file size setting, or fewer pages.
Reduce the size of the attachment. Contact
the network administrator to enable sending
the scanned documents by using multiple
e-mails.
E-mail Gateway did not respond. Job
failed.
A gateway has exceeded the time out value. Validate the SMTP IP address. See Solve
e-mail problems on page 522.
E-mail Gateway rejected the job because
of the addressing information. Job failed.
One or more of the e-mail addresses is
incorrect.
Send the job again with the correct
addresses.
EIO X Disk Not Functional The EIO device in the specified location (X)
has failed.
Turn the device off, reseat the EIO device,
and then turn the device on.
Replace the EIO device.
EIO X Disk Spinning Up The EIO device in the specified location (X)
is being activated.
No action necessary.
Error executing Digital Send job. Job
failed.
A digital send job has failed and cannot be
delivered.
Try to send the job again.
Flash File Operation Failed A device failure has occurred on one of the
following devices:
●
ROM DISK
●
RAM DISK
●
CARD SLOT
●
INTERNAL DISK
●
EIO
Resend the file.
Flash File System Full A PJL file system write command was
received but could not be executed because
one of the following devices was full:
●
ROM DISK
●
RAM DISK
●
CARD SLOT
●
INTERNAL DISK
●
EIO
Resend the command.
Flatbed cover open The Flatbed Cover (ADF) is Open. Close the flatbed cover (ADF).
Folder list is full. To add a folder, you must
first delete a folder.
The device limits the number of folders that
can be established.
Delete an unused folder to add a new folder.
Genuine HP Cartridge Installed This message briefly displays when a HP
manufactured print cartridge is installed.
No action necessary.
Tip If a non-HP print cartridge was
previously installed, a 10.40.00 error
message will be written to the event
log.
HP digital sending: delivery error A digital send job has failed and cannot be
delivered.
Send the job again.
Table 6-2 Control-panel messages (continued)
434 Chapter 6 Troubleshooting ENWW
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