PCI Express ..................................................................................................................................... 138
Appendix B Power Cord Set Requirements ................................................................................................ 139
General Requirements ..................................................................................................................... 139
Japanese Power Cord Requirements .............................................................................................. 139
Country-Specific Requirements ........................................................................................................ 140
Appendix C Troubleshooting Without Diagnostics .................................................................................... 141
Safety and Comfort .......................................................................................................................... 141
Before You Call for Technical Support ............................................................................................. 141
Helpful Hints ..................................................................................................................................... 142
Solving General Problems ................................................................................................................ 144
Solving Power Problems .................................................................................................................. 147
Solving Hard Drive Problems ........................................................................................................... 148
Solving Media Card Reader Problems ............................................................................................. 149
Solving Display Problems ................................................................................................................. 151
Solving Audio Problems ................................................................................................................... 155
Solving Printer Problems .................................................................................................................. 156
Solving Keyboard and Mouse Problems .......................................................................................... 158
Solving Hardware Installation Problems ........................................................................................... 160
Solving Network Problems ............................................................................................................... 162
Solving Memory Problems ............................................................................................................... 165
Solving CD-ROM and DVD Problems .............................................................................................. 166
Solving USB Flash Drive Problems .................................................................................................. 168
Solving Front Panel Component Problems ...................................................................................... 169
Solving Internet Access Problems .................................................................................................... 170
Solving Software Problems .............................................................................................................. 172
Interpreting POST Audible Codes .................................................................................................... 173
Resetting the Password Jumper ...................................................................................................... 174
Resetting the CMOS Jumper ........................................................................................................... 175
Contacting Customer Support .......................................................................................................... 176
Appendix D Specifications ............................................................................................................................ 177
Microtower ........................................................................................................................................ 177
Small Form Factor ............................................................................................................................ 180
Index ................................................................................................................................................................. 182
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