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HP ProDesk 400 G7 SFF Service Manual

HP ProDesk 400 G7 SFF
136 pages
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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

Table of Contents

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HP ProDesk 400 G7 SFF Specifications

General IconGeneral
ChipsetIntel B460
Form FactorSmall Form Factor
Processor10th Gen Intel Core i3/i5/i7
MemoryUp to 64 GB DDR4-2933 SDRAM
StorageUp to 2 TB HDD; Up to 1 TB SSD
GraphicsIntel UHD Graphics 630
Operating SystemWindows 10 Pro; Windows 10 Home; FreeDOS
PortsRJ-45
Expansion Slots1 PCIe x16, 1 PCIe x1
Dimensions27 x 30.3 x 9.5 cm
Power Supply180 W internal power supply

Summary

Product features

Standard configuration features

Overview of typical computer configurations and features.

Front panel components

Identification and description of front panel connectors and controls.

Rear panel components

Identification and description of rear panel connectors and controls.

Serial number location

Location of the computer's serial and product ID numbers.

Illustrated parts catalog

Computer major components

Identification of main internal computer components with descriptions.

Mass storage devices

Identification of available hard drives, SSDs, and optical drives.

Cables

Identification of various computer cables and their descriptions.

Miscellaneous parts

Identification of other computer parts not categorized elsewhere.

Routine care, SATA drive guidelines, and disassembly preparation

Electrostatic discharge information

Information on preventing damage to electronic components from static electricity.

Operating guidelines

Guidelines to prevent overheating and prolong computer life.

General cleaning safety precautions

Safety measures to follow when cleaning computer components.

Cleaning the computer case

Procedures for cleaning the computer's exterior case.

Cleaning the keyboard

Procedures for cleaning the computer keyboard.

Cleaning the monitor

Procedures for cleaning the computer monitor screen and body.

Cleaning the mouse

Procedures for cleaning the computer mouse.

Tools and software requirements

Tools and software needed for servicing the computer.

Hard drives

Proper handling and precautions for hard drives.

Removal and replacement procedures

Preparation for disassembly

Steps to prepare the computer for disassembly and reassembly.

Access panel

Procedures for removing and installing the computer's access panel.

Optical drive

Procedures for removing and installing the optical drive.

Front bezel

Procedures for removing and installing the computer's front bezel.

Hood sensor module

Procedures for removing and installing the hood sensor module.

Memory modules (DIMMs)

Procedures for removing and installing memory modules (DIMMs).

Expansion card

Procedures for removing and installing expansion cards.

Drive cage

Procedures for removing and installing the computer's drive cage.

Hard drive

Procedures for removing and installing computer hard drives.

Speaker

Procedures for removing and installing the computer speaker.

WLAN module

Procedures for removing and installing the WLAN module.

Solid-state drive

Procedures for removing and installing solid-state drive modules.

Fan shroud

Procedures for removing and installing the computer's fan shroud.

Heat sink

Procedures for removing and installing the computer's heat sink assembly.

Processor

Procedures for removing and installing the computer's processor.

Power supply

Procedures for removing and installing the computer's power supply.

Battery

Procedures for removing and installing the computer's internal battery.

System board

Procedures for removing and installing the computer's system board.

Troubleshooting without diagnostics

Before you call for technical support

Steps to take before contacting technical support for computer issues.

Solving general problems

Troubleshooting common computer issues like system freezes and response problems.

Solving power problems

Identifying and resolving issues related to computer power supply and startup.

Solving hard drive problems

Troubleshooting common issues related to hard drive errors and performance.

Solving memory problems

Identifying and resolving issues related to computer memory installation and errors.

Solving software problems

Troubleshooting common software errors and startup issues.

Computer Setup (F10) Utility

Using Computer Setup (F10) Utilities

How to access and use the Computer Setup (F10) Utility for system configuration.

Computer Setup—Security

Configuring security settings like passwords and TPM within Computer Setup.

Computer Setup—Advanced

Advanced system configuration options including boot order and device settings.

POST error messages

POST numeric codes and text messages

Understanding numeric codes and text messages displayed during Power-On Self-Test (POST).

Interpreting POST diagnostic front panel lights and audible codes

Diagnosing POST issues using front panel lights and audible beep codes.

Password security and resetting CMOS

Changing a setup or power-on password

Procedures for changing or setting system and power-on passwords.

Deleting a setup or power-on password

Procedures for removing existing system and power-on passwords.

Using HP PC Hardware Diagnostics

Using HP PC Hardware Diagnostics Windows (select products only)

Using the Windows-based utility to diagnose hardware failures.

Using HP PC Hardware Diagnostics UEFI

Running diagnostic tests outside the OS using the UEFI environment.

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)

Customizing and using remote diagnostics features for select HP products.

Backing up, restoring, and recovering

Backing up information and creating recovery media

Methods for backing up data and creating recovery media using Windows or HP tools.

Restoring and recovering your system

Procedures for restoring the system to a previous state or factory settings.

Changing the computer boot order

Modifying the sequence of devices used for computer startup.

Using HP Sure Recover (select products only)

Restoring the HP OS image using the built-in Sure Recover feature.

Statement of memory volatility

Current BIOS steps

Steps to restore nonvolatile memory to factory settings via BIOS.

Nonvolatile memory usage

Understanding nonvolatile memory types and their troubleshooting steps.

Questions and answers

Common questions and answers regarding BIOS and nonvolatile memory.

Using HP Sure Start (select products only)

Information on HP Sure Start technology for BIOS protection.

Power cord set requirements

General requirements

General requirements for power cord sets applicable to all countries.

Japanese power cord requirements

Specific power cord requirements for use in Japan.

Country-specific requirements

Additional power cord requirements specific to certain countries.

Specifications

Dimensions

Physical dimensions of the computer system.

Approximate weight

The approximate weight of the computer.

Temperature range

Operating and non-operating temperature ranges for the computer.

Maximum altitude (unpressurized)

Maximum altitude at which the computer can operate.

Relative humidity (noncondensing)

Recommended relative humidity levels for computer operation.

Power supply

Specifications related to the computer's power supply unit.

Standard efficiency

The standard efficiency rating of the power supply.

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