Solving printer problems
If you encounter printer problems, see the documentation that came with the printer and the common causes
and solutions listed in these tables.
Printer will not print
Use this information to troubleshoot the computer.
Cause Solution
Printer is not turned on and online. Turn the printer on and be sure that it is online.
The correct printer drivers for the application are not installed. 1. Install the correct printer driver for the application.
2. Try printing using the MS-DOS command:
DIR C:\ > [printer port] where [printer port] is
the address of the printer being used. If the printer works, reload
the printer driver. To run MS-DOS commands, press the Windows
key + r, type cmd in the Open box, and then select OK.
If you are on a network, you might not have made the connection
to the printer.
Make the proper network connections to the printer.
Printer might have failed. Run printer self-test.
Printer will not turn on
Use this information to troubleshoot the computer.
Cause Solution
The cables might not be connected properly. Reconnect all cables, and check the power cord and electrical
outlet.
Printer prints garbled information
Use this information to troubleshoot the computer.
Cause Solution
The correct printer driver for the application is not installed. Install the correct printer driver for the application.
The cables might not be connected properly. Reconnect all cables.
Printer memory might be overloaded. Reset the printer by turning it o for 1 min, and then turn it back on.
Printer will not print
Use this information to troubleshoot the computer.
ENWW Solving printer problems 61
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