HP ProDesk 400 G7 SFF

Solving software problems
Most software problems occur as a result of these situations.
● The application was not installed or congured correctly.
● There is insucient memory available to run the application.
● There is a conict between applications.
● All the necessary device drivers might not have been installed.
● If you have installed an operating system other than the factory-installed operating system, it might not be
supported on the system.
If you encounter software problems, see the applicable solutions listed in the following table.
Computer will not start up and the HP logo does not appear
Use this information to troubleshoot the computer.
Cause Solution
ROM issue - POST error has occurred. Observe the beeps and lights on the front of the computer. See the
Worldwide Limited Warranty for terms and conditions.
“Illegal Operation has Occurred” error message is displayed
Use this information to troubleshoot the computer.
Cause Solution
Software being used is not Microsoft-certied for your version of
Windows.
Verify that the software is certied by Microsoft for your version of
Windows (see program packaging for this information).
Conguration les are corrupt. If possible, save all data, close all programs, and restart the
computer.
ENWW Solving software problems 73