HP ProBook 430 G2 User Manual

B Troubleshooting
Troubleshooting resources
●
Access website links and additional information about the computer through HP Support
Assistant. To access HP Support Assistant, from the Start screen, select the HP Support
Assistant app.
NOTE: Some checkup and repair tools require an Internet connection. HP also provides
additional tools that do not require an Internet connection.
●
Contact HP support. For U.S. support, go to
http://www.hp.com/go/contactHP. For worldwide
support, go to
http://welcome.hp.com/country/us/en/wwcontact_us.html.
Choose from the following types of support:
◦
Chat online with an HP technician.
NOTE: When chat is not available in a particular language, it is available in English.
◦
E-mail HP support.
◦
Find HP support worldwide telephone numbers.
◦
Locate an HP service center.
Resolving issues
The following sections describe several common issues and solutions.
The computer is unable to start up
If the computer does not turn on when you press the power button, the following suggestions may
help you determine why the computer does not start up:
●
If the computer is plugged into an AC outlet, plug another electrical device into the outlet to be
sure that the outlet is providing adequate power.
NOTE: Use only the AC adapter provided with the computer or one approved by HP for this
computer.
●
If the computer is plugged into an external power source other than an AC outlet, plug the
computer into an AC outlet using the AC adapter. Be sure that the power cord and AC adapter
connections are secure.
The computer screen is blank
If the screen is blank but you have not turned off the computer, one or more of these settings may be
the cause:
●
The computer may be in the Sleep state. To exit Sleep, briefly press the power button. Sleep is
an energy-saving feature that turns off the display. Sleep can be initiated by the system while the
computer is on but is not in use, or when the computer has reached a low battery level. To
Troubleshooting resources 81

HP ProBook 430 G2 Specifications

General

Form factor	Clamshell
Product type	Laptop
Product color	Black, Grey
Country of origin	China
Bus type	DMI2
Stepping	D0
Tjunction	100 °C
Processor cache	3 MB
Processor cores	2
Processor model	i5-4210U
System bus rate	5 GT/s
Processor family	Intel® Core™ i5
Processor series	Intel Core i5-4200 Mobile series
Processor socket	BGA 1168
Processor threads	4
Processor codename	Haswell
Processor frequency	1.7 GHz
Processor cache type	Smart Cache
Processor lithography	22 nm
Processor manufacturer	Intel
Processor front side bus	- MHz
PCI Express slots version	2.0
Processor boost frequency	2.7 GHz
Processor operating modes	64-bit
ECC supported by processor	No
PCI Express configurations	4x1, 2x4
Thermal Design Power (TDP)	15 W
Maximum number of PCI Express lanes	12
Motherboard chipset	-
Memory slots	2x SO-DIMM
Internal memory	4 GB
Memory clock speed	1600 MHz
Memory form factor	SO-DIMM
Internal memory type	DDR3-SDRAM
Maximum internal memory	- GB
Memory layout (slots x size)	1 x 4 GB
SSD capacity	The Solid State Drive's storage capacity in Gigabytes.
SSD interface	SATA
Storage media	SSD
Card reader integrated	Yes
Total storage capacity	128 GB
Number of SSDs installed	1
Display diagonal	13.3 \
Display resolution	1366 x 768 pixels
Native aspect ratio	16:9
On-board graphics card ID	0xA16
Discrete graphics card model	Not available
On-board graphics card model	Intel® HD Graphics 4400
On-board graphics card family	Intel® HD Graphics
Maximum on-board graphics card memory	1.74 GB
On-board graphics card base frequency	200 MHz
On-board graphics card dynamic frequency (max)	1000 MHz
Intel segment tagging	Enterprise, Professional
Audio system	DTS Sound+
Wi-Fi standards	802.11a, Wi-Fi 5 (802.11ac), 802.11b, 802.11g, Wi-Fi 4 (802.11n)
Bluetooth version	4.0
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Charging port type	DC-in jack
DisplayPorts quantity	0
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Pointing device	Touchpad
Recovery operating system	Windows 8.1 Pro
Operating system installed	Windows 7 Professional
Processor code	SR1EF
Processor ARK ID	81016
Intel TSX-NI version	0.00
Processor package size	40 x 24 x 1.5 mm
Intel ME Firmware Version	9.5
Supported instruction sets	AVX 2.0, SSE4.1, SSE4.2
Intel Smart Connect Technology version	1.00
Battery capacity	44 Wh
Battery life (max)	- h

Weight and Dimensions

Depth	233.5 mm
Width	326 mm
Weight	1500 g
Height (rear)	21 mm
Height (front)	20 mm