Grounding the work area ................................................................................................................... 28
Recommended materials and equipment ........................................................................................ 28
Packaging and transporting guidelines .............................................................................................................. 29
5 Removal and replacement procedures for authorized service provider parts .................................................... 30
Component replacement procedures .................................................................................................................. 30
Preparation for disassembly ............................................................................................................. 30
Bottom cover ..................................................................................................................................... 30
Battery ............................................................................................................................................... 31
Memory modules ............................................................................................................................... 33
WLAN module .................................................................................................................................... 35
WWAN module ................................................................................................................................... 37
Solid-state drive ................................................................................................................................ 39
RTC battery ........................................................................................................................................ 39
I/O board ............................................................................................................................................ 40
Touchpad ........................................................................................................................................... 41
Fan ..................................................................................................................................................... 42
Fingerprint reader board ................................................................................................................... 43
Heat sink ............................................................................................................................................ 44
System board .................................................................................................................................... 46
Speaker .............................................................................................................................................. 49
Power connector cable ...................................................................................................................... 50
Display assembly ............................................................................................................................... 51
Top cover with keyboard ................................................................................................................... 58
6 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 59
Using Computer Setup ......................................................................................................................................... 59
Navigating and selecting in Computer Setup ................................................................................... 59
Restoring factory settings in Computer Setup ................................................................................. 59
Updating the BIOS ............................................................................................................................. 60
Determining the BIOS version ......................................................................................... 60
Preparing for a BIOS update ........................................................................................... 60
Downloading a BIOS update ......................................................................... 60
Installing a BIOS update ............................................................................... 61
Changing the boot order using the f9 prompt .................................................................................. 61
TPM BIOS settings (select products only) ........................................................................................................... 61
Using HP Sure Start (select products only) ......................................................................................................... 62
7 Backing up, restoring, and recovering ........................................................................................................... 63
Backing up information and creating recovery media ........................................................................................ 63
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