Memory modules ....................................................................................................................................................................... 37
Solid-state drive ......................................................................................................................................................................... 40
6 Removal and replacement procedures for authorized service provider parts .............................................................................. 43
Component replacement procedures.............................................................................................................................................. 43
Preparation for disassembly .................................................................................................................................................... 43
Battery ......................................................................................................................................................................................... 43
WLAN module ............................................................................................................................................................................. 45
WWAN module............................................................................................................................................................................ 46
RTC battery.................................................................................................................................................................................. 48
Speakers ...................................................................................................................................................................................... 49
Power connector cable .............................................................................................................................................................. 50
USB board.................................................................................................................................................................................... 51
Fingerprint reader board........................................................................................................................................................... 52
Touchpad ..................................................................................................................................................................................... 53
Fan ................................................................................................................................................................................................ 54
Heat sink ...................................................................................................................................................................................... 55
System board.............................................................................................................................................................................. 56
Display assembly........................................................................................................................................................................ 60
Keyboard with top cover............................................................................................................................................................ 74
7 Backing up, restoring, and recovering .................................................................................................................................................. 77
Backing up information and creating recovery media................................................................................................................... 77
Using Windows tools for backing up....................................................................................................................................... 77
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ................................... 77
Restoring and recovering your system............................................................................................................................................ 78
Creating a system restore ........................................................................................................................................................ 78
Restoring and recovery methods ............................................................................................................................................ 78
Recovering using HP Recovery media..................................................................................................................................... 78
Changing the computer boot order......................................................................................................................................... 79
Using HP Sure Recover (select products only)....................................................................................................................... 79
8 Using HP PC Hardware Diagnostics....................................................................................................................................................... 81
Using HP PC Hardware Diagnostics Windows (select products only) ......................................................................................... 81
Using an HP PC Hardware Diagnostics Windows hardware failure ID code ...................................................................... 81
Accessing HP PC Hardware Diagnostics Windows ................................................................................................................ 81
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only) ................ 81
Accessing HP PC Hardware Diagnostics Windows from Support Assistant............................................................. 82
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)........................... 82
Downloading HP PC Hardware Diagnostics Windows .......................................................................................................... 82
Downloading the latest HP PC Hardware Diagnostics Windows version from HP.................................................. 82
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store.............................................. 83
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)............. 83
Installing HP PC Hardware Diagnostics Windows.................................................................................................................. 83
Using HP PC Hardware Diagnostics UEFI......................................................................................................................................... 83
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code .............................................................................. 83
Starting HP PC Hardware Diagnostics UEFI............................................................................................................................ 84
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive ............................................................................... 84
Downloading the latest HP PC Hardware Diagnostics UEFI version.......................................................................... 84
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) ............... 85
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ................................................................... 85
Downloading Remote HP PC Hardware Diagnostics UEFI.................................................................................................... 85
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version........................................................... 85
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number........................................ 85
Customizing Remote HP PC Hardware Diagnostics UEFI settings...................................................................................... 85
9 Computer Setup (BIOS), TPM, and HP Sure Start................................................................................................................................ 87
Using Computer Setup ....................................................................................................................................................................... 87
Navigating and selecting in Computer Setup ........................................................................................................................ 87
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