5 Removal and replacement procedures for authorized service provider parts .................................................... 29
Component replacement procedures .................................................................................................................. 29
Preparation for disassembly ............................................................................................................. 29
Bottom cover ..................................................................................................................................... 29
Battery ............................................................................................................................................... 30
Touchpad ........................................................................................................................................... 31
Solid-state drive ................................................................................................................................ 32
Memory modules ............................................................................................................................... 34
WLAN module .................................................................................................................................... 37
RTC battery ........................................................................................................................................ 38
Rear camera module and board ........................................................................................................ 39
Fan ..................................................................................................................................................... 41
Heat sink ............................................................................................................................................ 42
Display assembly ............................................................................................................................... 43
System board .................................................................................................................................... 45
Speaker .............................................................................................................................................. 47
Fingerprint sensor ............................................................................................................................. 48
Power connector cable ...................................................................................................................... 49
Keyboard with top cover ................................................................................................................... 50
6 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 53
Using Computer Setup ......................................................................................................................................... 53
Navigating and selecting in Computer Setup ................................................................................... 53
Restoring factory settings in Computer Setup ................................................................................. 53
Updating the BIOS ............................................................................................................................. 54
Determining the BIOS version ......................................................................................... 54
Preparing for a BIOS update ........................................................................................... 54
Downloading a BIOS update ......................................................................... 54
Installing a BIOS update ............................................................................... 55
Changing the boot order using the f9 prompt .................................................................................. 55
TPM BIOS settings (select products only) ........................................................................................................... 55
Using HP Sure Start (select products only) ......................................................................................................... 56
7 Backing up, restoring, and recovering ........................................................................................................... 57
Backing up information and creating recovery media ........................................................................................ 57
Using Windows tools ......................................................................................................................... 57
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 57
Restoring and recovery ........................................................................................................................................ 58
Restoring, resetting, and refreshing using Windows tools .............................................................. 58
Recovering using HP Recovery media ............................................................................................... 58
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