HP ProCurve 6120G/XG

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HP Customer Support Services
Before Calling Support
Before calling your contacting Support, to make the support process most efficient, you first
should have retrieved the following information:
HP contact information
For the name of the nearest HP authorized reseller:
■ See the Contact HP worldwide (in English) Web page athttp://welcome.hp.com/country/
us/en/wwcontact.html.
For HP technical support:
■ In the United States, for contact options see the Contact HP United States Web page at
http://welcome.hp.com/country/us/en/contact_us.html. To contact HP by phone:
• Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days
a week. For continuous quality improvement, calls may be recorded or monitored.
• If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
information about Care Packs, refer to the HP Web site at http://www.hp.com/hps.
■ In other locations, see the Contact HP worldwide (in English) Web page at
http://welcome.hp.com/country/us/en/wwcontact.html.
• Product identification, including product serial number, product name
and number, and include any XFPs and mini-GBICs.
• Details about the switch’s status including the software (OS) version,
a copy of the switch configuration, a copy of the switch Event Log, and
a copy of the switch status and counters information.
• Copy of your network topology map, including network addresses
assigned to the relevant devices.
• Add-on boards or hardware.
• Third-party hardware or software.