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HP ProDesk 400 G3 Small Form Factor

HP ProDesk 400 G3 Small Form Factor
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Maintenance and Service Guide
HP ProDesk 400 G3 Small Form Factor

Table of Contents

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HP ProDesk 400 G3 Small Form Factor Specifications

General IconGeneral
Operating SystemWindows 10 Pro
Form FactorSmall Form Factor
ProcessorIntel Core i3/i5/i7
RAMUp to 32 GB DDR4
Storage256 GB SSD
GraphicsIntel HD Graphics 530
PortsUSB 3.0, USB 2.0, DisplayPort, VGA, HDMI, audio in/out
NetworkingGigabit Ethernet, optional Wi-Fi
Dimensions13.3 x 3.9 x 12.1 inches
Power Supply180W

Summary

Product Features

Standard Configuration Features

Describes general features and orientation options for the computer model.

Serial Number Location

Explains where to find the serial and product ID numbers for service assistance.

Front Panel Components

Identifies and describes connectors and buttons on the front of the computer.

Rear Panel Components

Identifies and describes connectors on the rear of the computer.

Illustrated Parts Catalog

Computer Major Components

Illustrates and lists key internal components like system board and power supply.

Cables and Adapters

Lists various internal and external cables and adapters for computer connectivity.

Miscellaneous Parts

Lists miscellaneous computer parts including fans, speakers, and connectors.

Drives

Lists different types of hard drives and optical drives available for the computer.

Routine Care, SATA Drive Guidelines, and Disassembly Preparation

Electrostatic Discharge (ESD) Prevention

Explains ESD risks, static generation, prevention methods, grounding, and materials.

General Operating, Cleaning, and Service Guidelines

Covers operating guidelines, routine care, cleaning components, service considerations, and tools.

SATA Drive and Cable Management

Details SATA drive characteristics, cables, SMART ATA drives, and cable management practices.

Removal and Replacement Procedures for Small Form Factor

Disassembly Preparation and Basic Access

Steps for preparation, removing access panel, front bezel, and optical drive bezel blank.

Internal Component Replacement: Core

Procedures for expansion cards, drive cages, memory modules, system board connections, and drives.

Internal Component Replacement: Others

Instructions for replacing fans, fan sinks, processors, power supplies, I/O, and speakers.

System Board and Configuration Changes

Steps for system board removal/installation, callouts, and changing orientation.

Computer Setup (F10) Utility

Computer Setup (F10) Utilities Overview

Overview of what can be done with the Computer Setup utility.

Using Computer Setup (F10) Utilities

Steps to access and navigate the Computer Setup utility interface.

Computer Setup - Main Options

Details of the 'Main' section, including system information and diagnostics.

Computer Setup - Security Options

Details security settings like BIOS passwords, TPM, and boot block verification.

Computer Setup - Advanced Options

Details advanced configuration settings for boot options, power management, and devices.

Troubleshooting Without Diagnostics

Safety and Comfort Guidelines

Guidelines for establishing a safe and comfortable work environment.

Pre-Support Call Actions

Steps to take before contacting technical support for problem isolation.

Helpful Hints for Problem Solving

General suggestions and checks for troubleshooting common computer issues.

Solving General Problems

Common computer problems and their recommended solutions.

Solving Hard Drive Problems

Troubleshooting steps for hard drive errors, including bad sectors and disk transactions.

Solving Media Card Reader Problems

Troubleshooting steps for issues with digital camera media card readers.

Solving Display Problems

Troubleshooting steps for blank screens, dim characters, and blurry video.

Solving Audio Problems

Troubleshooting steps for sound issues, including no sound or intermittent audio.

Solving Printer Problems

Troubleshooting steps for printer issues like not printing or garbled output.

Solving Keyboard and Mouse Problems

Troubleshooting steps for keyboard and mouse malfunctions and connectivity issues.

Solving Hardware Installation Problems

Troubleshooting steps for issues with newly installed hardware devices.

Solving Front Panel Component Problems

Troubleshooting steps for issues with USB devices, headphones, or microphones.

Solving Internet Access Problems

Troubleshooting steps for connectivity issues to the internet or web browsers.

Solving Software Problems

Troubleshooting steps for software issues like installation errors or crashes.

POST Error Messages and Diagnostic Front Panel LEDs and Audible Codes

POST Numeric Codes and Text Messages

Lists POST errors with numeric codes, text messages, and recommended actions.

Interpreting System Validation Diagnostic LEDs and Audible Codes

Explains how to interpret diagnostic front panel LEDs and audible code patterns.

Password Security and Resetting CMOS

Resetting the Password Jumper

Steps to reset administrator and power-on passwords using the password jumper.

Clearing and Resetting the BIOS

Instructions for clearing and resetting BIOS settings to factory defaults.

Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics (UEFI) Overview

Overview of the HP PC Hardware Diagnostics tool for hardware testing.

Downloading HP PC Hardware Diagnostics to USB

Steps to download the diagnostic tool to a USB drive for bootable execution.

System Backup and Recovery

Backup and Recovery for Windows 88.1

Overview of backup, recovery, and reset tools for Windows 8 and 8.1 systems.

Backup and Recovery for Windows 7

Overview of backup, recovery, system restore, and media creation for Windows 7.

System Recovery Methods

Detailed steps for system recovery using recovery images, media, or OS media.

Appendix A Battery Replacement

Battery Replacement Procedures

Instructions for safely removing and installing the computer's internal battery.

Appendix B Statement of Volatility

Statement of Volatility Details

Details about volatile and non-volatile memory types in the system.

Appendix C Power Cord Set Requirements

Power Cord Set Requirements

General and country-specific requirements for power cord sets.

Appendix D Specifications

Computer Specifications

Technical specifications for chassis, temperature, humidity, power supply, and altitude.

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