Contacting HP 141
Novell NetWare operating systems
Collect the following information:
• Whether the operating system was factory installed
• Operating system version number
• Printouts or electronic copies (to e-mail to a support technician) of AUTOEXEC.NCF, STARTUP.NCF,
and the system directory
• A list of the modules. Use CONLOG.NLM to identify the modules and to check whether errors occur
when the modules attempt to load.
• A list of any SET parameters that are different from the NetWare default settings
• A list of the drivers and NLM files used on the server, including the names, versions, dates, and sizes
(can be taken directly from the CONFIG.TXT or SURVEY.TXT files)
• If HP drivers are installed:
• Version of the PSP used
• List of drivers from the PSP
• Printouts or electronic copies (to e-mail to a support technician) of:
• SYS:SYSTEM\SYS$LOG.ERR
• SYS:SYSTEM\ABEND.LOG
• SYS:ETC\CPQLOG.LOG
• SYS:SYSTEM\CONFIG.TXT
• SYS:SYSTEM\SURVEY.TXT
• Current patch level
• A list of each third-party hardware component installed, with the firmware revisions
• A list of each third-party software component installed, with the versions
• A detailed description of the problem and any associated error messages
SCO operating systems
Collect the following information:
• Installed system software versions (TCP/IP, VP/Ix)
• Process status at time of failure, if possible
• Printouts or electronic copies (to e-mail to a support technician) of:
• Output of /etc/hwconfig command
• Output of /usr/bin/swconfig command
• Output of /etc/ifconfig command
• /etc/conf/cf.d/sdevice
• /etc/inittab
• /etc/conf/cf.d/stune
• /etc/conf/cf.d/config.h
• /etc/conf/cf.d/sdevice
• /var/adm/messages (if PANIC messages are displayed)
• If HP drivers are installed:
• Version of the EFS used
• List of drivers from the EFS
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