Contacting HP 143
•
DU number
• List of drivers in the DU diskette
• The drive subsystem and file system information:
• Number and size of partitions and logical drives
• File system on each logical drive
• A list of all third-party hardware and software installed, with versions
• A detailed description of the problem and any associated error messages
• Printouts or electronic copies (to e-mail to a support technician) of:
• /usr/sbin/crash (accesses the crash dump image at /var/crash/$hostname)
• /var/adm/messages
• /etc/vfstab
• /usr/sbin/prtconf
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