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HP ProLight Server User Manual
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Acronyms and abbreviations
147
SMART
self-monitoring analysis
and reporting technology
SNMP
Simple Network Management Protocol
SSD
support software diskette
UPS
uninterruptibl
e power system
USB
universal serial bus
VCA
Version Control Agent
VCRM
Version Control Repository
Manager
146
148
Table of Contents
Default Chapter
1
Troubleshooting Guide
1
Table of Contents
3
Introduction
10
What's New
10
Revision History
10
375445-Xx4 (May 2006)
10
375445-Xx3 (September 2005)
10
The Fifth Edition of the HP Proliant Servers Troubleshooting Guide, Part Number 375445-Xx5, Includes the
10
Getting Started
11
Pre-Diagnostic Steps
12
Important Safety Information
12
Symbols on Equipment
12
Symptom Information
14
Prepare the Server for Diagnosis
14
Common Problem Resolution
15
Loose Connections
15
Service Notifications
15
Updating Firmware
15
Hard Drive Guidelines
16
SAS and SATA Hard Drive Guidelines
16
SCSI Hard Drive Guidelines
16
Hot-Plug SCSI Hard Drive LED Combinations
16
SAS and SATA Hard Drive LED Combinations
17
Diagnostic Flowcharts
19
Troubleshooting Flowcharts
19
C-Class Server Blade Fault Indications Flowchart (on
19
C-Class Server Blade POST Problems Flowchart (on
19
General Diagnosis Flowchart
20
Start Diagnosis Flowchart
20
Power-On Problems Flowchart
22
POST Problems Flowchart
26
Operating System Boot Problems Flowchart
28
Server Fault Indications Flowchart
29
Hardware Problems
32
Procedures for All Proliant Servers
32
Power Problems
32
Power Source Problems
32
Power Supply Problems
32
UPS Problems
33
General Hardware Problems
33
Problems with New Hardware
33
Unknown Problem
34
Third-Party Device Problems
35
Internal System Problems
35
CD-ROM and DVD Drive Problems
35
Diskette Drive Problems
36
Tape Drive Problems
37
Hard Drive Problems
39
Fan Problems
40
Memory Problems
41
PPM Problems
42
Processor Problems
42
System Open Circuits and Short Circuits
43
External Device Problems
43
Video Problems
43
Mouse and Keyboard Problems
44
Audio Problems
45
Printer Problems
45
Local I/O Cable Problems
45
Modem Problems
45
Network Controller Problems
47
Software Problems
49
Operating System Problems and Resolutions
49
Operating System Problems
49
Operating System Updates
50
Restoring to a Backed-Up Version
51
When to Reconfigure or Reload Software
51
Linux Operating Systems
52
Application Software Problems
52
Software Locks up
52
Errors Occur after a Software Setting Is Changed
52
Errors Occur after the System Software Is Changed
52
Errors Occur after an Application Is Installed
52
Remote ROM Flash Problems
52
General Remote ROM Flash Problems Are Occurring
52
Command-Line Syntax Error
53
Access Denied on Target Computer
53
Invalid or Incorrect Command-Line Parameters
53
Network Connection Fails on Remote Communication
53
Failure Occurs During ROM Flash
53
Target System Is Not Supported
53
Software Tools and Solutions
54
Configuration Tools
54
Array Configuration Utility
54
Smartstart Software
54
Smartstart Scripting Toolkit
55
HP ROM-Based Setup Utility
55
Configuring Online Spare Memory
56
Option ROM Configuration for Arrays
57
HP Proliant Essentials Rapid Deployment Pack
57
Re-Entering the Server Serial Number and Product ID
57
Management CD
58
Management Tools
58
Automatic Server Recovery
58
Rompaq Utility
58
Remote Insight Lights-Out Edition II
58
Integrated Lights-Out Technology
58
Erase Utility
59
Storageworks Library and Tape Tools
59
HP Systems Insight Manager
59
Management Agents
59
HP Proliant Essentials Virtualization Management Software
59
HP Proliant Essentials Server Migration Pack - Physical to Proliant Edition
60
HP Bladesystem Essentials Insight Control Data Center Edition
60
HP Control Tower
60
System Management Homepage
61
USB Support
61
Clustering Software
61
Diagnostic Tools
61
HP Insight Diagnostics
61
Survey Utility
62
Integrated Management Log
62
Smart Array Scsi Diagnosis Feature
62
Array Diagnostic Utility
63
Remote Support and Analysis Tools
63
HP Instant Support Enterprise Edition
63
Web-Based Enterprise Service
63
Open Services Event Manager
63
Keeping the System Current
63
Drivers
63
Version Control
64
Resource Paqs
64
Proliant Support Packs
64
Operating System Version Support
64
Softpaqs
64
Change Control and Proactive Notification
64
Care Pack
65
Firmware Maintenance
65
Types of ROM
65
System Rom
65
Methods for Updating Firmware
66
Current Firmware Versions
67
Updating Firmware
67
HP Resources for Troubleshooting
69
Online Resources
69
HP Website
69
Server Documentation
69
Service Notifications
69
Subscriber's Choice
69
Natural Language Search Assistant
69
Care Pack
69
White Papers
70
General Server Resources
70
Additional Product Information
70
Device Driver Information
70
External Cabling Information
70
Fault Tolerance, Security, Care and Maintenance, Configuration and Setup
70
Installation and Configuration Information for the Server Management System
70
Installation and Configuration Information for the Server Setup Software
70
Ilo Information
70
Key Features, Option Part Numbers
70
Management of the Server
71
Operating System Installation and Configuration Information (for Factory-Installed Operating Systems)
71
Operating System Version Support
71
Overview of Server Features and Installation Instructions
71
Power Capacity
71
Registering the Server
71
Server Configuration Information
71
Software Installation and Configuration of the Server
71
Switch Settings, LED Functions, Drive, Memory, Expansion Board and Processor Installation Instructions, and Board Layouts
71
Server and Option Specifications, Symbols, Installation Warnings, and Notices
72
Teardown Procedures, Part Numbers, Specifications
72
Technical Topics
72
Error Messages
73
ADU Error Messages
73
Introduction to ADU Error Messages
73
Accelerator Board Not Detected
73
Accelerator Error Log
73
Accelerator Parity Read Errors: X
73
Accelerator Parity Write Errors: X
74
Accelerator Status: Cache was Automatically Configured During Last Controller Reset
74
Accelerator Status: Data in the Cache was Lost
74
Accelerator Status: Dirty Data Detected Has Reached Limit
74
Accelerator Status: Dirty Data Detected
74
Accelerator Status: Excessive ECC Errors Detected in at Least One Cache Line
74
Accelerator Status: Excessive ECC Errors Detected in Multiple Cache Lines
74
Accelerator Status: Obsolete Data Detected
75
Accelerator Status: Obsolete Data was Discarded
75
Accelerator Status: Obsolete Data was Flushed (Written) to Drives
75
Accelerator Status: Permanently Disabled
75
Accelerator Status: Possible Data Loss in Cache
75
Accelerator Status: Temporarily Disabled
75
Accelerator Status: Unrecognized Status
75
Accelerator Status: Valid Data Found at Reset
76
Accelerator Status: Warranty Alert
76
Adapter/Nvram ID Mismatch
76
Array Accelerator Battery Pack X Not Fully Charged
76
Array Accelerator Battery Pack X below Reference Voltage (Recharging)
76
Board in Use by Expand Operation
76
Board Not Attached
76
Cache Has Been Disabled Because ADG Enabler Dongle Is Broken or Missing
76
Cache Has Been Disabled; Likely Caused by a Loose Pin on One of the RAM Chips
77
Configuration Signature Is Zero
77
Configuration Signature Mismatch
77
Controller Communication Failure Occurred
77
Controller Detected. NVRAM Configuration Not Present
77
Controller Firmware Needs Upgrading
77
Controller Is Located in Special "Video" Slot
77
Controller Is Not Configured
77
Controller Reported POST Error. Error Code: X
78
Controller Restarted with a Signature of Zero
78
Disable Command Issued
78
Drive (Bay) X Firmware Needs Upgrading
78
Drive (Bay) X Has Insufficient Capacity for Its Configuration
78
Drive (Bay) X Has Invalid M&P Stamp
78
Drive (Bay) X Has Loose Cable
78
Drive (Bay) X Is a Replacement Drive
79
Drive (Bay) X Is a Replacement Drive Marked OK
79
Drive (Bay) X Is Failed
79
Drive (Bay) X Is Undergoing Drive Recovery
79
Drive (Bay) X Upload Code Not Readable
79
Drive (Bay) X was Inadvertently Replaced
79
Drive Monitoring Features Are Unobtainable
80
Drive Monitoring Is NOT Enabled for SCSI Port X Drive ID y
80
Drive Time-Out Occurred on Physical Drive Bay X
80
Drive X Indicates Position y
80
Duplicate Write Memory Error
80
Error Occurred Reading RIS Copy from SCSI Port X Drive ID
80
FYI: Drive (Bay) X Is Third-Party Supplied
80
Identify Logical Drive Data DID Not Match with NVRAM
81
Insufficient Adapter Resources
81
Inter-Controller Link Connection Could Not be Established
81
Less than 75% Batteries at Sufficient Voltage
81
Less than 75% of Batteries at Sufficient Voltage Battery Pack X below Reference Voltage
81
Logical Drive X Failed Due to Cache Error
81
Logical Drive X Status = Failed
81
Logical Drive X Status = Interim Recovery (Volume Functional, but Not Fault Tolerant)
82
Logical Drive X Status = Loose Cable Detected
82
Logical Drive X Status = Overheated
82
Logical Drive X Status = Overheating
82
Logical Drive X Status = Recovering (Rebuilding Data on a Replaced Drive)
82
Logical Drive X Status = Wrong Drive Replaced
83
Loose Cable Detected - Logical Drives May be Marked FAILED until Corrected
83
Mirror Data Miscompare
83
No Configuration for Array Accelerator Board
83
One or more Drives Is Unable to Support Redundant Controller Operation
83
Other Controller Indicates Different Hardware Model
83
Other Controller Indicates Different Firmware Version
84
Other Controller Indicates Different Cache Size
84
Processor Reduced Power Mode Enabled in RBSU
84
Processor Not Started (Processor Stalled)
84
Processor Not Started (Stepping Does Not Match)
84
Processor Not Started (Unsupported Processor Stepping)
84
Processor Not Supported (Unsupported Core Speed)
84
RIS Copies between Drives Do Not Match
84
SCSI Port X Drive ID y Failed - REPLACE (Failure Message)
85
SCSI Port X, Drive ID y Firmware Needs Upgrading
85
SCSI Port X, Drive ID y Has Exceeded the Following Threshold(S)
85
SCSI Port X, Drive ID y Is Not Stamped for Monitoring
85
SCSI Port X, Drive ID y May Have a Loose Connection
85
SCSI Port X, Drive ID y RIS Copies Within this Drive Do Not Match
85
SCSI Port X, Drive ID y
85
Performance Data
85
Performance Data
86
SCSI Port X, Drive ID y was Replaced on a Good Volume: (Failure Message)
86
Set Configuration Command Issued
86
Soft Firmware Upgrade Required
86
Storage Enclosure on SCSI Bus X Has a Cabling Error (Bus Disabled)
86
Storage Enclosure on SCSI Bus X Indicated a Door Alert
86
Storage Enclosure on SCSI Bus X Indicated a Power Supply Failure
86
Storage Enclosure on SCSI Bus X Indicated an Overheated Condition
87
Storage Enclosure on SCSI Bus X Is Unsupported with Its Current Firmware Version
87
Storage Enclosure on SCSI Bus X Indicated that the Fan Failed
87
Storage Enclosure on SCSI Bus X Indicated that the Fan Is Degraded
87
Storage Enclosure on SCSI Bus X Indicated that the Fan Module Is Unplugged
87
Storage Enclosure on SCSI Bus X - Wide SCSI Transfer Failed
87
Swapped Cables or Configuration Error Detected. a Configured Array of Drives
88
Swapped Cables or Configuration Error Detected. a Drive Rearrangement
88
Swapped Cables or Configuration Error Detected. an Unsupported Drive Arrangement was Attempted
88
Swapped Cables or Configuration Error Detected. the Cables Appear to be Interchanged
88
Swapped Cables or Configuration Error Detected. the Configuration Information on the Attached Drives
89
Swapped Cables or Configuration Error Detected. the Maximum Logical Volume Count X
89
System Board Is Unable to Identify Which Slots the Controllers Are in
89
The Redundant Controllers Installed Are Not the same Model
89
This Controller Can See the Drives but the Other Controller Can't
90
This Controller Can't See the Drives but the Other Controller Can
90
Unable to Communicate with Drive on SCSI Port X, Drive ID y
90
Unable to Retrieve Identify Controller Data. Controller May be Disabled or Failed
90
Unknown Disable Code
90
Unrecoverable Read Error
90
Unsupported Processor Configuration (Processor Required in Slot #1)
91
Warning Bit Detected
91
WARNING - Drive Write Cache Is Enabled on X
91
WARNING - Mixed Feature Processors Were Detected
91
WARNING - Resetting Corrupted CMOS
91
WARNING - Resetting Corrupted NVRAM
91
WARNING - Resetting Corrupted System Environment
91
WARNING - Restoring Default Configurations as Requested
91
WARNING: Storage Enclosure on SCSI Bus X Indicated It Is Operating in Single Ended Mode
92
Write Memory Error
92
Wrong Accelerator
92
POST Error Messages and Beep Codes
92
Introduction to POST Error Messages
92
Non-Numeric Messages or Beeps Only
93
Power Faults/Supply Solutions
98
Redundant ROM Detected/Errors
98
100 Series
101
Rom Error
101
Memory Error
103
Series
103
300 Series
106
400 Series
107
600 Series
108
1100 Series
109
1700 Series
112
1779-Slot-X Drive Array Replacement Drive Detected
119
1783-Intelligent Drive Array Controller Failure
119
1783-Slot-X Drive Array Controller Failure
119
1784-Slot X Drive Array Drive Failure
119
1785-Slot X Drive Array Not Configured
120
1786-Slot 1 Drive Array Recovery Needed
120
1786-Slot 1 Drive Array Recovery Needed
121
1787-Drive-Array Operating in Interim Recovery Mode
121
Event List Error Messages
124
A CPU Power Module (System Board, Socket X)
124
ASR Lockup Detected: Cause
124
Introduction to Event List Error Messages
124
Automatic Operating System Shutdown Initiated Due to Fan Failure
125
Automatic Operating System Shutdown Initiated Due to Overheat Condition
125
Blue Screen Trap: Cause [NT]
125
Corrected Memory Error Threshold Passed (Slot X, Memory Module Y)
125
EISA Expansion Bus Master Timeout (Slot X)
125
PCI Bus Error (Slot X, Bus Y, Device Z, Function X)
125
Processor Correctable Error Threshold Passed (Slot X, Socket Y)
125
Processor Uncorrectable Internal Error (Slot X, Socket Y)
125
Real-Time Clock Battery Failing
126
System AC Power Overload (Power Supply X)
126
System AC Power Problem (Power Supply X)
126
System Fan Failure (Fan X, Location)
126
System Fans Not Redundant
126
System Overheating (Zone X, Location)
126
System Power Supplies Not Redundant
126
Unrecoverable Host Bus Data Parity Error
126
HP Bladesystem Infrastructure Error Codes
127
Server Blade Error Codes
127
Server Blade Management Module Error Codes
127
Uncorrectable Memory Error (Slot X, Memory Module Y)
127
Power Management Module Error Codes
130
Port 85 Codes and Ilo Messages
131
Processor-Related Port 85 Codes
131
Troubleshooting the System Using Port 85 Codes
131
Memory-Related Port 85 Codes
132
Expansion Board-Related Port 85 Codes
133
Miscellaneous Port 85 Codes
133
Message ID: 4137
134
Message ID: 4140
134
Message ID: 4141
134
Message ID: 4169
134
Message ID: 4190
134
Windows Event Log Processor Error Codes
134
Insight Diagnostics Processor Error Codes
135
Msg_Cpu_Rr_1
135
Msg_Cpu_Rr_2
135
Msg_Cpu_Rr_3
135
Msg_Cpu_Rr_5
135
Msg_Cpu_Rr_6
135
Msg_Cpu_Rr_10
136
Msg_Cpu_Rr_11
136
Msg_Cpu_Rr_12
136
Msg_Cpu_Rr_13
136
Msg_Cpu_Rr_14
136
Msg_Cpu_Rr_15
136
Msg_Cpu_Rr_16
136
Msg_Cpu_Rr_7
136
Msg_Cpu_Rr_8
136
Msg_Cpu_Rr_9
136
Msg_Cpu_Rr_17
137
Contacting HP
138
Contacting HP Technical Support or an Authorized Reseller
138
Customer Self Repair
138
Server Information You Need
139
Operating System Information You Need
139
Microsoft Operating Systems
139
Linux Operating Systems
140
Novell Netware Operating Systems
141
SCO Operating Systems
141
IBM OS/2 Operating Systems
142
Sun Solaris Operating Systems
142
Acronyms and Abbreviations
144
Index
148
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HP ProLight Server Specifications
General
Brand
HP
Model
ProLight Server
Category
Server
Language
English
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