5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 23
Component replacement procedures .................................................................................................................. 23
Preparation for disassembly ............................................................................................................. 23
Bottom cover ..................................................................................................................................... 24
Battery ............................................................................................................................................... 25
Memory module ................................................................................................................................ 26
WLAN module .................................................................................................................................... 27
RTC battery ........................................................................................................................................ 29
Heat sink ............................................................................................................................................ 30
Speakers ............................................................................................................................................ 32
System board (with integrated processor) ....................................................................................... 33
Touchpad ........................................................................................................................................... 35
Display assembly ............................................................................................................................... 36
Power button board .......................................................................................................................... 42
Power connector cable ...................................................................................................................... 43
Keyboard/top cover ........................................................................................................................... 44
6 Using Setup Utility (BIOS) ............................................................................................................................. 45
Starting Setup Utility (BIOS) ................................................................................................................................ 45
Updating Setup Utility (BIOS) .............................................................................................................................. 45
Determining the BIOS version ........................................................................................................... 45
Downloading a BIOS update .............................................................................................................. 46
7 Backing up, restoring, and recovering ........................................................................................................... 47
Backing up information and creating recovery media ........................................................................................ 47
Using Windows tools ......................................................................................................................... 47
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 47
Restoring and recovery ........................................................................................................................................ 48
Restoring, resetting, and refreshing using Windows tools .............................................................. 48
Recovering using HP Recovery media ............................................................................................... 48
Changing the computer boot order ................................................................................................... 48
8 Using HP PC Hardware Diagnostics ................................................................................................................ 49
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 49
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 49
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 50
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 50
Installing HP PC Hardware Diagnostics Windows ............................................................................. 50
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 50
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