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HP V24i G5

HP V24i G5
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Maintenance and Service Guide
V24i G5 model
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem
troubleshooting, and more.
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HP V24i G5 Specifications

General IconGeneral
Colorblack
Screen Typelcd
Webcamno
OS Compatibilitynot applicable
Screen Size23.8 inches
Panel Typenot applicable
Aspect Ratio16:9
Resolution1920 x 1080
Native Resolution1920 x 1080
Refresh Rate60hz
Horizontal Viewing Angle178 degrees
Response Time5 milliseconds
Brightness250 candela per square meter
Contrast Ratio1000:1
Synchronizationnot applicable
HDRno
Built-In Speakersno
HDMI Ports1
VGA Ports1
Width with Stand21.2 inches
Net Weight without Stand7.62 pounds

Summary

1 Getting Started

Important Safety Information

Key safety guidelines and precautions for servicing the monitor to prevent injury and damage.

Important Service Information and Precautions

Essential service protocols, including warnings about high voltage, ESD, and specific repair advice.

Service Regulations and General Information

ERP Lot5 and RoHS Requirements

Compliance requirements for professional repairers and hazardous substances in electronic equipment.

General Descriptions and Firmware Updates

Manual overview, service levels, and information on firmware updates.

Pre-return Service Checks

Procedure for performing an AC leakage current check before returning a repaired monitor.

2 Monitor Features

Display Features

Details display capabilities such as resolution, panel type, aspect ratio, OSD, and energy saving.

Connectivity Ports

Lists available video and USB ports: VGA, DisplayPort, HDMI, USB Type-C.

Monitor Stand

Describes stand features for flexible mounting and VESA compatibility.

Front Components

Power LED and Power Button

Identifies the front-facing Power LED and Power Button and their functions.

Rear Components

Rear Ports and Controls

Identifies rear components including OSD button, security slot, power, DisplayPort, HDMI, and VGA ports.

Serial and Product Number Location

Barcode and Spec Labels

Locates the barcode and specification labels on the monitor rear for identification.

3 Illustrated Parts Catalog

Monitor Major Components

Lists and illustrates the main components of the monitor with their part numbers and quantities.

How to Order Parts

Power Board Ordering

Provides part numbers and ordering details for power boards.

Capacitor and Connector Sourcing

Lists distributors for ordering capacitors and specific connectors like DisplayPort, HDMI, D-SUB.

4 Removal and Replacement Procedures

Preparation for Disassembly

Essential steps for preparing the workspace, tools, and materials before disassembling the monitor.

Rear Cover Removal

Detailed steps and instructions for safely removing the monitor's rear cover.

Power Board Removal and Replacement

Power Board Connector Locations

Identifies the positions of connectors on the HP V24i G5 power board.

Power Board Part Number Identification

Locates the part number on the power board for identification and ordering.

DP Connector Repair (CN501)

HDMI Connector Repair (CN502)

D-SUB Connector Repair (CN503)

Function Testing

HDMI, DP, and D-SUB Functionality Tests

Procedures to test if HDMI, DP, and D-SUB ports display and play sound correctly.

Support and Troubleshooting

Common Monitor Problems and Solutions

Lists common issues like blank screen, blurred image, and sleep mode problems with their solutions.

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