HP ZBook 17 G3 User Manual

Sure Start has identied a problem (Manual Recovery Policy Set)
This computer has experienced a problem in locating a valid BIOS image, resulting in a failed startup. HP Sure
Start will normally repair this type of issue; however, on this computer HP Sure Start has been congured to
operate in manual mode key sequence. To proceed with the repair, press and hold the following keys: <ESC>
+<UP arrow>+<DOWN arrow>. To avoid the need for this manual recovery step, set the HP Sure Start recovery
policy to automatic. If this error reoccurs, a service event is required to identify the source of the error and
take appropriate corrective action.
NOTE: The computer will attempt to notify you of this problem through a series of blinking lights. When you
attempt to turn on the computer from an “O” or “Hibernated” state, lights associated with the caps lock and
num lock keys will both blink eight times followed by a pause, then continue in a repeating pattern.
POST Error Messages and User Actions
Test description Failure descriptions Error code Possible user actions
Product
information
Invalid value 00A Contact support for assistance.
Startup test Memory module 200 Attempt to reseat the memory module and then repeat the test.
See Overview of How to Troubleshoot Problems When a Computer Does
Not Start Up or Boot Properly for details on troubleshooting issues related
to the memory module.
If the memory module still fails, contact support.
Startup test Hard Disk 1 SMART 301 Attempt to reseat the hard drive and repeat the test.
The hard disk drive may have failed. Contact support for assistance.
Startup test Hard Disk 2 SMART 302 The hard drive may have failed. Contact support for assistance.
Startup test Hard Disk 1 Quick 303 The hard drive may have failed. Contact support for assistance.
Startup test Hard Disk 2 Quick 304 The hard drive may have failed. Contact support for assistance.
Run-in test Memory module 200 Attempt to reseat the memory module and then repeat the test.
See Overview of How to Troubleshoot Problems When a Computer Does
Not Start Up or Boot Properly for details on troubleshooting issues related
to the memory module.
If the memory module still fails, contact support.
Run-in test Hard Disk 1 SMART 301 Attempt to reseat the hard drive and repeat the test.
The hard drive may have failed. Contact support for assistance.
Run-in test Hard Disk 2 SMART 302 The hard drive may have failed. Contact support for assistance.
Run-in test Hard Disk 1 Quick 303 The hard drive may have failed. Contact support for assistance.
Run-in test Hard Disk 2 Quick 304 The hard drive may have failed. Contact support for assistance.
Hard Disk Test Hard Disk 1 SMART 301 Attempt to reseat the hard drive and repeat the test.
The hard drive may have failed. Contact support for assistance.
Hard Disk Test Hard Disk 2 SMART 302 The hard drive may have failed. Contact support for assistance.
Hard Disk Test Hard Disk 1 Quick 303 The hard drive may have failed. Contact support for assistance.
Hard Disk Test Hard Disk 2 Quick 304 The hard drive may have failed. Contact support for assistance.
138 Chapter 7 Troubleshooting guide

HP ZBook 17 G3 Specifications

General

Form factor	Clamshell
Product type	Mobile workstation
Product color	Black
Cable lock slot	Yes
Country of origin	China
Bus type	DMI3
Stepping	R0
Tjunction	100 °C
Processor cache	8 MB
Processor cores	4
Processor model	i7-6820HQ
System bus rate	8 GT/s
Processor family	Intel® Core™ i7
Processor series	Intel Core i7-6800 Mobile Series
Processor socket	BGA 1440
Processor threads	8
Processor codename	Skylake
Processor frequency	2.7 GHz
Processor cache type	Smart Cache
Configurable TDP-down	35 W
Processor lithography	14 nm
Processor manufacturer	Intel
Processor front side bus	- MHz
PCI Express slots version	3.0
Processor boost frequency	3.6 GHz
Processor operating modes	64-bit
ECC supported by processor	No
PCI Express configurations	1x16, 2x8, 1x8+2x4
Thermal Design Power (TDP)	45 W
Maximum number of PCI Express lanes	16
Memory types supported by processor	DDR3L-SDRAM, LPDDR3-SDRAM, DDR4-SDRAM
Memory clock speeds supported by processor	1866, 2133, 1600 MHz
Memory bandwidth supported by processor (max)	34.1 GB/s
Maximum internal memory supported by processor	64 GB
Motherboard chipset	Intel CM236
Pointing device	Touchpad
Recovery operating system	Windows 10 Pro
Operating system installed	Windows 7 Professional
Memory slots	4x SO-DIMM
Internal memory	16 GB
Memory channels	Dual-channel
Memory clock speed	2133 MHz
Internal memory type	DDR4-SDRAM
Memory layout (slots x size)	2 x 8 GB
SSD capacity	The Solid State Drive's storage capacity in Gigabytes.
SSD interface	PCI Express
Storage media	SSD
Total storage capacity	256 GB
Compatible memory cards	SD, SDHC, SDXC
Number of SSDs installed	1
Display diagonal	17.3 \
Native aspect ratio	16:9
On-board graphics card ID	0x191B
Discrete graphics card model	NVIDIA® Quadro® M3000M
On-board graphics card model	Intel® HD Graphics 530
Discrete graphics card memory	4 GB
Discrete graphics memory type	GDDR5
On-board graphics card family	Intel® HD Graphics
Maximum on-board graphics card memory	1.7 GB
On-board graphics card OpenGL version	4.4
On-board graphics card base frequency	350 MHz
On-board graphics card DirectX version	12.0
On-board graphics card dynamic frequency (max)	1050 MHz
Number of displays supported (on-board graphics)	3
Battery capacity	96 Wh
Number of battery cells	6
AC adapter power	200 W
Number of built-in speakers	2
Wi-Fi standards	802.11a, Wi-Fi 5 (802.11ac), 802.11b, 802.11g, Wi-Fi 4 (802.11n)
Bluetooth version	4.2
Top Wi-Fi standard	Wi-Fi 5 (802.11ac)
Ethernet LAN data rates	10, 100, 1000 Mbit/s
USB 2.0 ports quantity	0
Sustainability certificates	ENERGY STAR
Processor code	SR2FU
Processor ARK ID	88970
Processor package size	42 x 28 mm
Supported instruction sets	SSE4.1, SSE4.2, AVX 2.0
Intel Smart Response Technology version	1.00

Weight and Dimensions

Depth	280 mm
Width	420 mm
Height	30 mm
Weight	3000 g