HP ZBook 17 G3 User Manual

Resources
HP Resource Tool Description Link
HP Elite Support Provides live HP Premium support (available 24/7) to
Elite computers.
http://www8.hp.com/us/en/ads/elite-
products/overview.html
HP Support Center Provides important support, such as warranty,
support cases, drivers, Customer Advisories,
Customer and Security Bulletins, and Product Change
Notices.
http://h20565.www2.hp.com/portal/site/
hpsc
HP Troubleshooting Support page Provides troubleshooting information for your
specic HP computer.
http://www8.hp.com/us/en/
troubleshooting.html
Subscribers Choice Allows you to sign up for HP product updates. http://www8.hp.com/us/en/subscribe/
HP Support Forums Provide discussions about HP products and issues. http://h30434.www3.hp.com/psg/
Service Access Workbench (SAW)
(Available for technicians and
Business Partners only)
Provides navigable content intended for use by
internal and outsourced call center sta and can be a
resource for support and product division
professionals.
http://sawpro.atlanta.hp.com
Vendors’ web sites Provide additional information for associated
components such as Intel (processor, WLAN),
Microsoft (Windows 7/8/10), AMD/NVidia (GPU), and
so on.
http://www.intel.com
http://www.microsoft.com
http://www.amd.com
http://www.nvidia.com
General troubleshooting steps
A basic logic should be used when troubleshooting computer issues. This section will help you become
familiar with troubleshooting methodology and eciently resolve problems. Proceed through the steps in the
following table until the issue is resolved, and then move on to the next step that is relevant to the issue. For
example, if you resolve a memory issue using the HP PC Diagnostics (UEFI) tool in step 6, you can then move
on to step 10 to reseat the memory into its memory slot.
NOTE: General troubleshooting steps do not have to be followed in a specic order if an issue does not
apply.
Table 7-1 Troubleshooting methodology and general troubleshooting steps
Identify issue Analyze issue Resolve issue Verify solution
1. Understand the issue
on page 77
2. Examine the environment
on page 79
3. Perform a visual inspection
of hardware on page 80
4. Update BIOS and drivers
on page 80
5. Remove or uninstall recently
added hardware, software
on page 80
6. HP Hardware Diagnostics and
Tools on page 81
7. Status lights, blinking light
codes, troubleshooting lights,
and POST error messages
on page 85
8. Hard reset on page 88
9. Soft reset (Default Settings)
on page 89
10. Reseat cables and connections
on page 89
11. Test with minimum conguration
on page 90
12. Test with veried working
conguration (hardware and/or operating
system) on page 91
13. Replace the system board on page 91
Verify solution
on page 92
76 Chapter 7 Troubleshooting guide

HP ZBook 17 G3 Specifications

General

Form factor	Clamshell
Product type	Mobile workstation
Product color	Black
Cable lock slot	Yes
Country of origin	China
Bus type	DMI3
Stepping	R0
Tjunction	100 °C
Processor cache	8 MB
Processor cores	4
Processor model	i7-6820HQ
System bus rate	8 GT/s
Processor family	Intel® Core™ i7
Processor series	Intel Core i7-6800 Mobile Series
Processor socket	BGA 1440
Processor threads	8
Processor codename	Skylake
Processor frequency	2.7 GHz
Processor cache type	Smart Cache
Configurable TDP-down	35 W
Processor lithography	14 nm
Processor manufacturer	Intel
Processor front side bus	- MHz
PCI Express slots version	3.0
Processor boost frequency	3.6 GHz
Processor operating modes	64-bit
ECC supported by processor	No
PCI Express configurations	1x16, 2x8, 1x8+2x4
Thermal Design Power (TDP)	45 W
Maximum number of PCI Express lanes	16
Memory types supported by processor	DDR3L-SDRAM, LPDDR3-SDRAM, DDR4-SDRAM
Memory clock speeds supported by processor	1866, 2133, 1600 MHz
Memory bandwidth supported by processor (max)	34.1 GB/s
Maximum internal memory supported by processor	64 GB
Motherboard chipset	Intel CM236
Pointing device	Touchpad
Recovery operating system	Windows 10 Pro
Operating system installed	Windows 7 Professional
Memory slots	4x SO-DIMM
Internal memory	16 GB
Memory channels	Dual-channel
Memory clock speed	2133 MHz
Internal memory type	DDR4-SDRAM
Memory layout (slots x size)	2 x 8 GB
SSD capacity	The Solid State Drive's storage capacity in Gigabytes.
SSD interface	PCI Express
Storage media	SSD
Total storage capacity	256 GB
Compatible memory cards	SD, SDHC, SDXC
Number of SSDs installed	1
Display diagonal	17.3 \
Native aspect ratio	16:9
On-board graphics card ID	0x191B
Discrete graphics card model	NVIDIA® Quadro® M3000M
On-board graphics card model	Intel® HD Graphics 530
Discrete graphics card memory	4 GB
Discrete graphics memory type	GDDR5
On-board graphics card family	Intel® HD Graphics
Maximum on-board graphics card memory	1.7 GB
On-board graphics card OpenGL version	4.4
On-board graphics card base frequency	350 MHz
On-board graphics card DirectX version	12.0
On-board graphics card dynamic frequency (max)	1050 MHz
Number of displays supported (on-board graphics)	3
Battery capacity	96 Wh
Number of battery cells	6
AC adapter power	200 W
Number of built-in speakers	2
Wi-Fi standards	802.11a, Wi-Fi 5 (802.11ac), 802.11b, 802.11g, Wi-Fi 4 (802.11n)
Bluetooth version	4.2
Top Wi-Fi standard	Wi-Fi 5 (802.11ac)
Ethernet LAN data rates	10, 100, 1000 Mbit/s
USB 2.0 ports quantity	0
Sustainability certificates	ENERGY STAR
Processor code	SR2FU
Processor ARK ID	88970
Processor package size	42 x 28 mm
Supported instruction sets	SSE4.1, SSE4.2, AVX 2.0
Intel Smart Response Technology version	1.00

Weight and Dimensions

Depth	280 mm
Width	420 mm
Height	30 mm
Weight	3000 g