HP ZBook 17 G4 Mobile Workstation - Page 90

1. Power-on: Common issues are No Power, Recycle/Reboot, etc.
2. POST: Common issues are No Boot (have power), Light Flash or Diagnostics Error.
3. Performance: Common issues are Intermittent Loss of Power, Blue Screen, Hang, etc. In many cases,
issues may be identied and associated with a particular hardware (i.e., display, storage).
Table 4 categorizes failures by hardware.
4. Display
5. I/O devices (Input/Output)
6. Storage
7. Mechanical
A single symptom can be listed under dierent groups. For example, No Video can belong to (1) Power-on or
(4) Display; but Flickering when powered should be listed in (4) Display. Or, in another example, a blue screen
can be caused by a driver conict in Performance (4), but it can also be caused by a defective hard drive under
(6) Storage. Therefore, failures that share similar symptoms are noted..
If possible, make a record of the failure symptom, the phase of the boot-up sequence where the failure
occurs, and the most likely location in the failure tree (Table 7-3 Failure classication by boot-up sequence
on page 78 and Table 7-4 Failure classication by hardware devices and mechanical on page 79). This will
help isolate the issue and indicate the next steps. For example, when the computer is running the operating
system, it may experience an issue with (4) Display, (5) I/O devices (keyboard, wireless, and so on), (6)
Storage, or (7) Mechanical components (stuck buttons, thermal shutdown, and so on).
NOTE: “Uncategorized” is used if an issue found is not listed. For example, Bluetooth is oered on certain
hardware congurations; therefore, a Bluetooth issue can be classied under “I/O Device” if needed.
Failure classication by boot-up sequence
Table
7-3 Failure classication by boot-up sequence
1. Power-on 2. POST 3. Performance
1. No Power on page 96
2. Intermittent power-on, shutdown,
reboot on page 98
a
3. AC adapter issue on page 100
4. Battery not recognized, not charging
on page 100
5. Battery discharges too fast
on page 102
6. Burnt smell on page 103
1. No video (with power)
on page 103
2. Blinking lights on page 104
3. Diagnostics error messages
on page 105
4. BIOS password on page 106
1.
Intermittent shutdown on page 107
a
2.
Blue screen (BSOD) error on page 134
b
3. Freeze at Windows Logo (hang/lockup)
on page 110
4. Electromagnetic Interference (EMI)
on page 111
5. No wake up on page 112
6. Unresponsive on page 113
7.
Slow performance on page 113
c
8. HP Smart Adapter warning message
on page 114
9. Incorrect time and date on page 114
a,b,c
similar symptoms
78 Chapter 7 Troubleshooting guide