HP ZBook Studio G5

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7. Analyze the le. In the following memory dump sample, look for Bug Check 0x3B. The ATIKMAG driver

needs to be investigated for further root cause.

Lookup for Bug Check 0xC2.

Additional information 145

Main Page

Table of Contents5
Product Description13
Components18
Right18
Left20
Display21
Keyboard Area22
Touchpad22
Lights23
Button, Speakers, and Fingerprint Reader24
Special Keys25
Action Keys26
Bottom28
Labels29
Illustrated Parts Catalog30
Computer Major Components30
Plastics Kit34
Display Assembly Subcomponents35
Mass Storage Devices37
Bracket Kit39
Miscellaneous Parts40
Removal and Replacement Procedures Preliminary Requirements41
Tools Required41
Service Considerations41
Plastic Parts41
Cables and Connectors41
Drive Handling42
Electrostatic Discharge Damage42
Packaging and Transporting Guidelines43
Workstation Guidelines43
Equipment Guidelines44
Removal and Replacement Procedures for Authorized Service Provider Parts45
Component Replacement Procedures45
Bottom Cover45
Battery47
Solid-State Drive (M.2)49
Optane Memory Module51
Memory Module52
Hard Drive/Solid-State Drive (2.5 Inch)54
WWAN Modules56
Wlan/Bluetooth Combo Card58
Hard Drive Connector60
Fingerprint Reader Board61
Touchpad62
NFC Module64
Bottom Speakers65
Card Reader/Audio Board67
Thermal Module68
System Board71
RTC Battery75
Power Button Board76
Top Speaker78
Display Assembly79
Top Cover/Keyboard88
Troubleshooting Guide89
Resources90
General Troubleshooting Steps90
Identify the Issue91
Understand the Issue91
Boot up Sequence91
Failure Classification91
Examine the Environment93
Perform a Visual Inspection of Hardware94
Update BIOS and Drivers94
Manually Updating BIOS and Drivers94
Remotely Deploying BIOS and Drivers94
Analyze the Issue94
Remove or Uninstall Recently Added Hardware, Software94
HP Hardware Diagnostics and Tools95
HP PC Hardware Diagnostics (UEFI)95
HP Support Assistant (HPSA)97
HP BIOS Configuration Utility (BCU)98
HP Image Diagnostic Tool98
HP Thermal Monitor98
Non HP Diagnostics Tools98
Status Lights, Blinking Light Codes, Troubleshooting Lights, and POST Error Messages99
Status Lights99
Blinking Light Codes100
POST Error Messages100
Resolve the Issue101
Hard Reset101
Soft Reset (Default Settings)102
10. Reseat Cables and Connections102
11. Test with Minimum Configuration103
Essential Hardware Configuration103
Safe Mode104
Test with Verified Working Configuration (Hardware And/Or Operating System)104
13. Replace the System Board104
Verify Solution105
Helpful Hints105
At Startup105
During Operation106
Consulting with HP Service107
Common Issues and Possible Solutions107
Power-On Issues107
No Power107
Intermittent Power-On, Shutdown, Reboot109
AC Adapter Issue110
Battery Not Recognized, Not Charging110
Battery Discharges too Fast112
Burnt Smell112
Post113
No Video (with Power)113
Blinking Lights114
Diagnostics Error Messages114
BIOS Password116
Performance (OS)116
Intermittent Shutdown117
Blue Screen118
Freeze at Windows Logo (Hang/Lockup)120
Electromagnetic Interference (EMI)121
No Wake up122
Unresponsive123
Slow Performance123
HP Smart Adapter Warning Message124
Display124
Display Anomalies124
Symptom124
Quick Check125
HP PC Hardware Diagnostics (UEFI) for Video Test126
Display Assembly Diagram127
Dead Pixel127
No Video (Internal)127
No Video (External)128
Displayport/Vga128
Hdmi128
No or Bad External Video Via Docking129
Incorrect or Missing Color/Distorted Image129
Touch Screen130
I/O Devices131
Keyboard131
Keyboard Point Stick132
Keyboard Backlight132
Touchpad133
Network Connectivity Ethernet (RJ-45 Jack)133
Network Connectivity Wireless (WLAN)134
Usb135
Smart Card Reader136
Speaker, Headphone - Audio Issues137
Thunderbolt (TB)138
Storage139
Hard Drive/Solid-State Drive Not Recognized140
No Boot to Operating System (no Read/Write Error)140
Read-Write Error141
Slow Performance141
Blue Screen (BSOD) Error141
Noisy Hard Drive142
Mechanical143
Fan Error Message - 90B143
Noise (Sound)144
Fan Runs Constantly145
Thermal Shutdown (Hot)146
Stuck Power Button146
Additional Information147
Acronyms147
Blinking Lights and Boot Error Codes148
Processor Not Executing Code148
BIOS Recovery Code Unable to Find Valid BIOS Recovery Image148
Memory Module Error148
Graphics Controller Error (no Controller)149
Failure - System Board Error149
Intel Trusted Execution Technology (TXT) Error149
Sure Start Unable to Find Valid BIOS Boot Block Image149
Sure Start Has Identified a Problem (Manual Recovery Policy Set)150
POST Error Messages and User Actions150
Routine Maintenance for Performance Improvement152
Common Blue Screen Error Messages152
Error Message List152
Bug Check Symbolic Names152
Microsoft General Troubleshooting of Windows Bug Check Codes153
Use Windows Debugging Tool153
Windows Software Development Kit (SDK)154
Display Issue: Pixel Anomalies158
Cable Management159
Connector Types160
Computer Setup (BIOS), TPM, and HP Sure Start162
Using Computer Setup162
Starting Computer Setup162
Using a USB Keyboard or USB Mouse to Start Computer Setup (BIOS)162
Navigating and Selecting in Computer Setup162
Restoring Factory Settings in Computer Setup163
Updating the BIOS163
Determining the BIOS Version163
Downloading a BIOS Update164
Changing the Boot Order Using the F9 Prompt165
TPM BIOS Settings (Select Products Only)165
Using HP Sure Start (Select Products Only)165
Using HP PC Hardware Diagnostics166
Using HP PC Hardware Diagnostics Windows166
Downloading HP PC Hardware Diagnostics Windows166
Downloading the Latest HP PC Hardware Diagnostics Windows Version167
Downloading HP Hardware Diagnostics Windows by Product Name or Number (Select Products Only)167
Installing HP PC Hardware Diagnostics Windows167
Using HP PC Hardware Diagnostics UEFI167
Starting HP PC Hardware Diagnostics UEFI168
Downloading HP PC Hardware Diagnostics UEFI to a USB Flash Drive168
Downloading the Latest HP PC Hardware Diagnostics UEFI Version168
Downloading HP PC Hardware Diagnostics UEFI by Product Name or Number (Select Products Only)168
Using Remote HP PC Hardware Diagnostics UEFI Settings (Select Products Only)169
Downloading Remote HP PC Hardware Diagnostics UEFI169
Downloading the Latest Remote HP PC Hardware Diagnostics UEFI Version169
Downloading Remote HP PC Hardware Diagnostics UEFI by Product Name or Number169
Customizing Remote HP PC Hardware Diagnostics UEFI Settings169
Backing Up, Restoring, and Recovering171
Using Windows Tools171
Creating HP Recovery Media (Select Products Only)171
Using HP Recovery Manager to Create Recovery Media172
Before You Begin172
Creating the Recovery Media172
Using the HP Cloud Recovery Download Tool to Create Recovery Media173
Restoring and Recovery173
Restoring, Resetting, and Refreshing Using Windows Tools173
Restoring Using HP Recovery Manager and the HP Recovery Partition173
Recovering Using HP Recovery Manager173
Recovering Using the HP Recovery Partition (Select Products Only)174
Recovering Using HP Recovery Media174
Changing the Computer Boot Order175
Removing the HP Recovery Partition (Select Products Only)175
10 Specifications176
Computer Specifications176
M.2 Pcie Solid-State Drive Specifications177
M.2 Solid-State Drive Specifications178
11 Statement of Memory Volatility179
Nonvolatile Memory Usage181
Questions and Answers183
Using HP Sure Start (Select Models Only)184
12 Power Cord Set Requirements185
Requirements for All Countries185
Requirements for Specific Countries and Regions186
13 Recycling188
Index189

HP ZBook Studio G5

Table of Contents

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