Backing up media folders
Here's how to back up other folders such as Downloads or Screenshots and media folders you
created.
1. Tap your profile photo on the top-right corner of the screen.
2. Tap Photos settings Back up & sync Back up device folders.
3. Choose the folders you want to back up to your Google Account.
Resetting network settings
Reset the network settings when you're having problems connecting HTC U20 5G to the Internet or
Bluetooth devices.
1. From the Home screen, tap Settings System Advanced Reset options.
2. Tap Reset Wi-Fi, mobile & Bluetooth.
3. Tap Reset settings.
4. Tap Reset settings again.
Resetting HTC U20 5G (Hard reset)
If HTC U20 5G has a persistent problem that cannot be solved, you can perform a factory reset (also
called a hard reset or master reset). A factory reset reverts HTC U20 5G back to its initial state—the
state before you turned it on for the first time.
Apps you've downloaded and installed, your accounts, your files, as well as system and app data
and settings will be removed. Be sure to back up any data and files you want to keep before you do
a factory reset.
1. From the Home screen, tap Settings System Advanced Reset options.
2. Tap Erase all data (factory reset).
3. Tap Erase all data.
4. Tap Erase all data again.
A factory reset may not permanently erase all data, including personal information.
71 Backup and reset
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