LP-179 Rev. 6.7.16
47
of dielectric unions.
19. Components of the water heater that are not defective, but must
be replaced during the warranty period as a result of reasonable
wear and tear.
20. Damages, malfunctions, or failures caused by subjecting the
tank to pressures or firing rates greater than those shown on the
rating label.
21. Damages, malfunctions, or failures resulting from the use of any
attachment(s) not supplied by HTP.
22. Water heaters installed outside the fifty states (and the District
of Columbia) of the United States of America and Canada.
23. Water heaters moved from the original installation location.
24. Water heaters that have had their rating labels removed.
PROCEDURES FOR WARRANTY SERVICE REQUESTS
Any claim for warranty assistance must be made promptly.
Determine if the water heater is “in-warranty” (that is, within the
applicable warranty period) by reviewing a copy of the original
sales receipt. You must present a copy of the original sales receipt
for a warranty service request.
If your water heater is “in-warranty”, contact the retailer from whom
the water heater was purchased (or the installer) for assistance.
Be prepared to provide the retailer or installer with a copy of your
original receipt, complete model and serial numbers, and the date
of installation of your water heater, in addition to explanation of your
water heater problem.
Warranty coverage is subject to validation of “in-warranty” coverage
by HTP claims department personnel. All alleged defective
or malfunctioning parts must be returned to HTP via the local
distribution channels where original purchase was made. NOTE:
Any parts or heaters returned to HTP for warranty analysis will
become the property of HTP and will not be returned, even if credit
is denied. If all warranty conditions are satisfied, HTP will provide
replacement parts to the retailer.
If you have questions about the coverage of this warranty, please
contact HTP at the address or phone number stated below:
HTP
272 Duchaine Road
New Bedford, MA
02745
Attention: Warranty Service Department
1(800) 323-9651
SERVICE, LABOR AND SHIPPING COSTS
This limited warranty does not extend to any shipping charges,
delivery expenses, or administrative fees incurred by the purchaser
in repairing or replacing the water heater or part(s). This warranty
does not extend to labor costs beyond the coverage specified in
this warranty document. All such expenses are your responsibility.
LIMITATIONS OF YOUR HTP WARRANTY AND REMEDIES
THE FOREGOING WARRANTIES ARE EXCLUSIVE AND ARE
GIVEN AND ACCEPTED IN LIEU OF ANY AND ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT
LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE AND ANY
OBLIGATION, LIABILITY, RIGHT, CLAIM OR REMEDY IN
CONTRACT OR TORT, WHETHER OR NOT ARISING FROM
HTP’S NEGLIGENCE, ACTUAL OR IMPUTED. THE REMEDIES
OF THE PURCHASER SHALL BE LIMITED TO THOSE
PROVIDED HEREIN TO THE EXCLUSION OF ANY OTHER
REMEDIES INCLUDING WITHOUT LIMITATION, INCIDENTAL
OR CONSEQUENTIAL DAMAGES, SAID INCIDENTAL AND
CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED TO,
PROPERTY DAMAGE, LOST PROFIT OR DAMAGES ALLEGED
TO HAVE BEEN CAUSED BY ANY FAILURE OF HTP TO MEET
ANY OBLIGATION UNDER THIS AGREEMENT INCLUDING THE
OBLIGATION TO REPAIR AND REPLACE SET FORTH ABOVE.
NO AGREEMENT VARYING OR EXTENDING THE FOREGOING
WARRANTIES, REMEDIES OR THIS LIMITATION WILL BE
BINDING UPON HTP. UNLESS IN WRITING AND SIGNED BY
A DULY AUTHORIZED OFFICER OF HTP. THE WARRANTIES
STATED HEREIN ARE NOT TRANSFERABLE AND SHALL BE
FOR THE BENEFIT OF THE ORIGINAL PURCHASER ONLY.
NO OTHER WARRANTIES
Your HTP Warranty gives you specific legal rights, and you may
also have other rights that vary from state to state. Some states do
not allow the exclusion or limitation of incidental or consequential
damages so this limitation or exclusion may not apply to you.
These are the only written warranties applicable to the Phoenix®
Gas Water Heater and Solar Gas Water Heater manufactured
and sold by HTP. HTP neither assumes nor authorizes anyone to
assume for it any other obligation or liability in connection with said
Phoenix® Gas Water Heater and Solar Gas Water Heaters.
HTP reserves the right to change specifications or discontinue
models without notice.
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